Fix & Optimize

Hello everyone, We’ve had annoying issues to say the least with our Sonos system (beam + 2x One SL) since the November update.  We had no issues up until then, everything worked perfectly, be it when we played music, watched tv or used any streaming service. But since November, it’s all gone haywire and it’s driving me crazy. I keep trying to change the settings but nothing works, no setting stays the same for everything like it used to. Before that darn update, I only touched *once* the settings, and that’s when we installed the system over 2 years ago. It worked oh so well up until November.  Dialogues are muffled, but then all the other sounds are too loud. I have to turn up the volume to hear what’s being said and then end up deafening the whole house when all the other sounds come on. It’s like the sound is on stereo. And then, sounds aren’t on time with the image. It was NEVER like this.  We contacted the customer service and had no helpful answer, we were told the last update di

There is a real snag with the new pair of Sonos Era 100 and my Mesh Deco X50 where I am getting kicked off and having to reselect the speakers and start from scratch. I have pretty good patience but having done this some 30-40 times I am wondering if there is something non compatible about mesh (which moves across networks) and Sonos wanting to be static on one router.In have Set a preferred routers for the Sonos and my phone  rebooted the rooter and mesh and updated all the software  tried using the Sonos from another device to check its not my phoneAll / any advice welcome. 

I will mostly use my speaker for music TV going to sleep. Relaxation mood swings. Mostly more about myself and making sure the vibe or feelings are up to point and sets the mood.

I currently have 2 Sonos Amps, 2 Beams and a Play One in my home and it was working just fine for years until recently, I’ve noticed I’m unable to control my system in the app. I can see each device but when I click play, it doesn’t actually start any music. I had a friend over who connected to my wifi network and was able to control it himself, no problems. I also logged in on my Windows PC and was able to control it, so it seems to just be my iPhone. I found if I unplugged the amps and plugged them back in, it seems to connect to my phone then but I’ve only tried that a couple of times otherwise I just don’t listen to music or find another device to control it. My Sonos app has always been up to date, along with all of my speakers/devices.Any suggestions?? 

Hi guys Ive had a S2 Playbar for a number of years which has worked wonderfully. I recently bought a brand new s4 sub base unit but cannot get it to connect to the playbar network via the wi fi. Looking at the data im not sure they are compatable which is very frustrating as i cant get the base unit to work as it wont asign to the playerbar network. Is there any way i can get them to work together ideally without wiring them together ( even if thats a possibility) ? Any help appreciated.Many thanks Geoff

I was an early Sonos fan, had several S1 products and everything worked great. Now, Sonos has split into S1 and S2 (don’t get me started) and I’ve divorced and my ex-wife who never really liked it decided to dump the old S1 Connect and Connect:Amp products back on me. In the meantime I have since bought my own S2 products and set up a new S2 system.I’d love to use the two Connect products and the Connect:Amp product to get an upgrade discount on a new Amp for some outdoor speakers, but I can’t seem to figure out how to do it. I tried doing a factory reset on the connect units (worked fine), setting up a new S1 system (also fine), and then going to the website (new components show up under my account, system). It sounds like there should be an “upgrade” tab somewhere, but going to this URLUpgrade | Sonosleads to a page that says “Don’t see your speaker? Check to see if it is plugged in.” I know that the components are there because the “System” page on the website sees them just fine. 

Since updating I've noticed a sudden drop in  volume.First noticed it while listing to Apple music. a short way into a song the volume dropped, I turned it up and it happend again. Didn't think too much of it.But then it happened while watching TV, so I turned the volume up, then a few seconds later the volume shot back up.Anyone else noticed this?Any thoughts?Hope it's just the update.Jon Izzard 

I have a Playbar, Sub, and 2 Play:1s combination.  The TV I have is old and specifically restricts devices input directly to the TV via HDMI as only being output via optical in 2.0 PCM. Not very unusual with older TVs.  I’m getting sound from the Play:1s.  What exactly is the Playbar outputting to the surrounds?  Stereo?  Some kind of matrixed surround similar to Prologic II?  I’m not dissatisfied with the sound.  I’m just curious what’s going on with this configuration.  If I got a TV that passed through Dolby Digital 5.1 via optical what would the Playbar do with that?  Is it going to sound markedly better than whatever it’s doing with 2.0?  I’m not really all that amped up about Atmos or anything like that yet.  5.1 and 1080p are just fine for now.This room is pretty much exclusively for streaming.  Most surround programming is DD+.  Something tells me that since my Roku senses what my playback device will process, that it will only send 2.0 PCM out anyway since it doesn’t transcode

Hello everyone.  Quick question about speaker placement as I am fairly new to Sonos.  I recently upgraded to the arc ultra, gen 4 sub, 1 pair of Fives and 1 pair of Era 300 from 1 pair of one SL and 1 pair of Era 100.  Below is the open concept floor plan.  I plan on using the arc and sub for home theater and the Fives and Era 300 for playing music.  The arc would go below the TV on the unit and the sub to the left of it.  My plan was to put the 1 pair of Fives on speaker stands in the family room.  Put the one Era 300 in the dining room on a stand and the one Era 300 in the dining room directly on the counter as it is out of the work area.  Any suggestions would be greatly appreciated. Thank you.  

Any idea what this update, available evening (UK) on the of 6th Jan is all about? Same target hardware as mid December updating to 92.0.72171 with others (Port/Five/Move) on 92.0.71170. Nothing on release page...

I am a dedicated Sonos user with a significant investment in your ecosystem, including the new Arc Ultra, Sub, and several Era 100s. While the hardware remains industry-leading, the software experience is currently fragmented for those of us in the Google ecosystem.Currently, I am forced to place Google Nest speakers right next to my Sonos speakers because the Era and Ultra lines lack Google integration. I have no interest in Alexa or Sonos Voice Control; I want the power of the best AI ecosystem available today.My message to the leadership team: Please set aside the corporate friction and technical pride. Integrate Google (and the new Gemini capabilities) into your latest hardware. Don’t force your loyal customers to choose between great sound and a great AI assistant.

Bonjour, la communautébon Black Friday vient de passer, je me suis offertl’arc/sub4/ 2 ERA300vraiment content, mais j’aimerais en profiter au maximum, j'ai 2 questions !-  je viens de découvrir que ma télé fait bien l’option e-arc tv : SAMSUNG QE55Q950R 8K année 2020support : Amazon vidéo exemple série FALLOUT qui a bien les logos UHD HDR ET DOLBY ATMOS Mais sur l’appli rien à faire je suis toujours en DOLBY digital plus 5.1- deuxième question : je note une différence de son quand je lance une musique en Dolby Atmos sur Amazon Music directement de l’application SonosPar rapport à si je vais directement deux Amazon Music pour retransmettre le son sur les enceintesEst-ce que je perds le Dolby Atmos en passant par l’application Amazon ?merci beaucoup pour vos retours Moderator Edit: Translated by GoogleHello everyone,Black Friday just passed, and I treated myself tothe ARC/Sub4/2 ERA300I'm really happy, but I'd like to get the most out of it. I have two questions!- I just discovered that

One-week-old Sonos Arc Ultra makes a noticeable popping sound when navigating in/out of content. It’s not the loud pop reported earlier this year, but still audible and annoying. Factory reset twice with no change. Happens with all content types (stereo, 5.1, Atmos, YouTube, Netflix, etc.). Setup: Apple TV 4K, LG C1, bitstream input, passthrough output, eARC, Sonos HDMI cable. No speech enhancement enabled. What are my options/next steps? Example captured on video:  

Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

Device: iPhone 16e ; iOS 26.2Home Network: Ubiquiti UniFi (Enterprise Managed)Issue: AirPlay 2 connects to Sonos speakers but audio drops (silence) while the player timer continues ("Ghost Play").Isolation:I have isolated this specifically to the "Limit IP Address Tracking" setting in Wi-Fi settings.* When ON: AirPlay Control channel works (timer moves), but Data channel fails (silence/packet loss).* When OFF (and subsequent wifi network reset): AirPlay works perfectly.*When returned to ON - failure reproduces.This conflict between Private Relay features and Local Network Multicast/Discovery is forcing users to disable privacy features to use basic system functionality. Please investigate the routing of AirPlay traffic when IP Tracking protection is active on managed subnets. 

I’ve been using my Sonos setup for a while now.Overall it works well, but I’ve had a few connection dropouts here and there.Nothing constant, just occasional issues that need a restart.I was curious if others have had a similar experience or if it’s been fully stable for you.

I accidentally thumbs down on a favorite artist’s song and now none of the artist’s songs play. How can I correct the thumbs down and restore the artist.

Hi everyone,I’m looking for some help with a persistent connection issue. My Sonos Arc Ultra paired with Era 100 & Era 300 for surround constantly disconnects from the WiFi and disappears from the app, even though both the speaker and my phone are sitting right next to the router.Troubleshooting I’ve already done:• Tested with multiple different phones (same result).• Verified that the phone and speakers are on the same network/frequency and have a static IP address.• The only fix: If I provide a wired ethernet connection to the Arc Ultra, the app stays connected and everything works. As soon as I go wireless, it drops.Has anyone else experienced this with the Arc Ultra? Is there a specific router setting (like band steering or certain channels) that Sonos prefers to keep the handshake stable or its software glitch?App Feedback:On a side note, I have to agree with the general sentiment lately—the new Sonos S2 app feels very cluttered and unintuitive. It lacks the streamlined contro

I have tried to pair multiple remotes so that I can adjust volume. It shows that it has worked and it works for about a minute then stops. Looking for suggestions 

I recently bought a Sony PS5, and when playing games, the audio intermittently drops on my Sonos Arc (with Sub and 2 surrounds connected) for a second, and then keeps happening.It’s enough to be really annoying. I have changed the HDMI cable and looked at the settings on the Playstation and on my Sony TV, and all seems OK. Audio is fine through my Apple TV and Nintendo Switch, this is just with the Playstation. Any ideas how to fix?

I am absolutly fed up of having to reboot my router to access Sonos from my phone. I have a VPN, but not only do I tunnel it, I turn it off, I restart my phone, but no, if I want to run Sonos from my phone I nearly always have to reboot my router. Honestly, I love the sound but the application and connectivity, I can never recommend this product or even contemplate any upgrades. 

I’ve just purchased a Sonos Beam (gen 2) and this is paired with a Samsung 55QN95B on the supplied TV stand.  The TV stand protrudes in front of the TV, so I’ve been trying to work out the best placement for the Beam.  Either, in front of the TV stand, directly on the cabinet (although this looks a bit odd), or resting on top of the TV stand - looks much better as the beam “merges” with the TV.  However, I’m not sure if this compromises the sound, so was wondering if there are any “feet” that can be used to raise the Beam about 1cm.  This would mean the Beam can sit over the stand without resting on it.

I have 2 speakers which stubbornly refuse to allow the full 45 second Truplay sequence to complete due to back ground noise. Is this a thing? can you counter the background noise message? I have done the tune thing in a row which is totally silent of background noise and its driving me nuts 

Hi All, I have an extremely frustrating situation with a new Arc Ultra - when watching content from my Shield via the Brava e-ARC the status light will turn on white (I have it set to off) then the volume will jump up and down for a minute or two. Sometimes it stops and the light goes out again, sometimes the power needs to be pulled. I’ve spoken to support, been through troubleshooting (reboot, update, disabled IR and touch controls etc etc) but this is an intermittent issue and it will go away after a reboot/reset for a few hours, or even days so hard to get in touch with support when the fault is occurring. It is driving me mad - and sounds very similar to the issue here so I’m starting to wonder if there is a hardware issue: Anyone out there got any good ideas? Thanks.

every time I connect my play base to the Internet and when I disconnect it, it does not appear in my app