Fix & Optimize

Hi!  I bought my dad a couple of ERA 100’s an a separate cd player for Christmas. His old Bose cd player had stopped working. I used the Sonos inline adapter to connect to the cd player using an aux cable. Sounds great on the songs, but in between each song or when you do anything with the cd player remote the era 100 makes a super annoying popping noise. I’ve tried calling the customer support but haven’t gotten any help. I’ve ordered a replacement inline adapter, a couple different cd players, and a ground loop noise isolated to try and trouble shoot this.  Super frustrating trying to get something to work for my dad that was super simple with his old Bose stereo. Anyone else have this issue or suggestions?

Always when I change volume of tv by my tv remote control it appears text on tv: "the volume of the sound is constant" + warning sign.  It is just annoying 

I have a Ray and 2 Sonos speakers. The Ray is connected with an optic cable to my TV and my Sonos speakers are connected via wifi. I never have any issues with the Ray, however, my Sonos Era speakers constantly go out. I’ve invested so much time and money into these just for the sound to be miserable.I have upgraded my router to a high-end one that is supposed to be great for distance and wall penetration. I’ve also moved my router in hopes that would help. I have tried buying wifi extensions just in case it was a signal issue, but all signs say the signal is fine. I feel like I’ve done any troubleshooting step there is. Can anybody help? 😩

For a over a year, I needed to remove and reinstall SONOS app on my mac to get it to work. After restarting MAC sonos app stopped working.Now it has also stopped working on my IPAD and IPHONE.This is the only application in the apple environment that has continued endless problems.Please hire some programmers that understand how to program in the mac/ios environment.or just give us a remote control. Getting retired of this problem.today none of my devices have a functioning SONOS app.yes, have removed and installed multiple times. 

Hej jeg har problemer med at forbinde min sonos sub til min sonos arc efter jeg er flyttet. Inden jeg er flyttet virkede der helt perfekt. jeg kan godt forbinde sub til mine play 1 højttalere, så den virker som den skal, men ligeså snart jeg forbinder min sub til min arc, så virker min sub ikke.  er der nogen som kan hjælpe? Moderator Edit: Translation by Google Translate- HiI'm having trouble connecting my sonos sub to my sonos arc after I moved. Before I moved it worked perfectly. I can connect the sub to my play 1 speakers so it works as it should, but as soon as I connect my sub to my arc, my sub doesn't work. Can anyone help?

I have 2 x sonos One (different rooms) that respond to voice command ok EXCEPT they will not play/cease/change music input. They announce the new station, but nothing changes. I have spent 2 days on this following a router replacement, and this is the only remaining problem…. other kit is play 3 and a Connect, now all fine again. System has been in place about 6 years with no problems. Alexa enabled as voice assist on Sonos…..sonos skill added to devices.music sources required are amazon music, bbc sounds,( radio 4, radio 3.) 

Can anyone hjelp? I have a "line in" audio signal on my Sonos Port. Now, I don't find the line in as an option in the Android app. What is wrong? Another "update" by Sonos?  

I have my Sonos system wit my beam and surround plays and two bookshelf speakers. However, my Sonos Play seems trapped on a second system. Nowhere on the app am I allowed to delete the second system or to merge them so I’m unable to use my PLAY. I’ve factory reset it a number of times but it says it’s added to the WiFi but not the system. It’s the speaker I use for music and I’m getting nowhere with it.  any help or advice would be much appreciated! thanksChris

Why is it not possible to see the battery left on the roam 2 on an android device when connected over bluetooth(without using the app or asking vc)? I feel like much cheaper speakers are able to do this, it shouldn’t be a problem.Also, it would be nice to have a battery health page, that shows the maximum available capacity compared to stock.Otherwise pretty satisfied.

Hi Everyone,I have been using YouTube music on my Sonos Move 1 for a very long time. Recently google assistant and YouTube Music stopped working - Say around either later 2025 Dec or Early 2026 Jan. I have had a few issues in the past using YouTube music on Sonos and familiar with the standard fixes like remove accounts and re-authentication google etc,. Som after the remove/add accounts, the Google Assistant works but not YT Music. So this seems to be down to YT Music this time.I use Google Premium family. The Google account I have linked to Sonos is a member account. This account works perfectly on one of the iPhone’s YouTube Music App, so I know YT Music and this account have no issues. This is the same iPhone I used to setup the Sonos App and authenticate YouTube music Services to Sonos.This time around I can’t even play any YT music from the Sonos App. Says “Connection to YouTube was Lost” But YouTube music Apps works on the same device no issues.I found this troubleshooting link

My Sub Mini has never connected to Arc.  I have a red flashing light and it says Sub not found.  I do a factory reset and get a flashing white light, but still the same. 

My Play:5 Gen 2 was flawless for years, then suddenly started to drop streaming music a couple of years ago.  It’s frustrating as I see lots of others experiencing the same thing.  This is happening regardless of of the streaming music service; except when I use shuffle on my Pandora Stations!?  When a single station is selected (Pandora or otherwise), then it starts cutting out again.  Is that a clue? What’s different?  We have a 1Gbps internet, and Wifi mesh system to extend coverage.  I can’t believe it’s solely due to my network as Sonos keeps saying. Maybe Sonos reduced buffering a couple of years ago? Is there a way to increase buffering?

I am trying to stream from the Apple Classical app on my iPhone via AirPlay to Sonos Connect. Doesn’t work at all.

 Hi,Came back from 3 weeks vacation and wanted to listen to some nice music while unpacking. But my Sonos app did not show any of my speakers. I had to reboot the router and reinstall the app to make it work again.But: a day later same problem, all speakers gone.What is going on here?

Is there a plan to improve the volume control on app?

i have 2 move 2 speakers the work great except every so often i lose the settings on my mac I tried resetting each one but can onlyget one at a time to connect they were originally paired as link for stero but i unable find in app 

I dont know 100% what the amp is for . Recently my aunt passed away she had a Sonos connect amp and no other speakers except the ones in the wall . While packing her stuff a grabbed the amp  what can I do with it

hi everyone, i just upgraded my tv and unplugged my 2013 playbar. it was working perfectly before, but now that i've plugged it back in, there's no power.the only sign of life is a split-second flash of the three ethernet lights when i plug the cable into the back; after that, it goes completely dead. i’ve already ruled out the outlets and cables by testing them with other devices—the issue is definitely the bar itself.is this a known hardware failure, or is there a trick to bringing it back to life? thanks in advance!

Hi guys! I’m currently using 2 Era 100s paired with one another and 1 Play:1.I recently resubscribed to Tidal for its music quality, assuming that it would work seamlessly. To my surprise, I couldn’t seem to find Tidal in the list of music services on the Sonos platform. How to make this work?

I am unable to play my Spotify “liked” songs through the Sonos ap to my Sonos speakers. I can play all other Spotify features.  I saw other posts on this - with no real answer. Is this just a bug?  Is it because my liked songs list is 400+ or something else?  Thanks 

I have the latest version of the Sonos 1 Controller app running on my iMac Monterey version 12.7.6 with two Play 5 gen 1 speakers. The app cannot find the speakers although when going through the connection procedure it says “The Sonos app is now connected to your speakers”

I have a solid HiFi system for my vinyl and CDs- NAD amp + Magnepans + RHLabs Sub but I am contemplating downsizing to getting a Sonos Port and running these audio sources through my Sonos system (Arc + Sub mini+ 2 Eras 100 surrounds). The audio sound space through the Sonos system (streaming) is so good that it is motivating me to downsize (and my wife would love to lose the gigantic Maggies from our living room). Would the best path be to get a Sonos Port and use the line outs from my NAD receiver to direct sources to the Port? Would I be able to direct a CD or TT source to my Sonos Arc+ Sub Mini+ Eras surrounds system? (I have an external Preamp for my TT). Thanks in advance.

Just unboxed an d the power cord will not stay connected. Seems to just fall out. 

We used to see album covers for our locally stored music library. I’ve been waiting for the Sonos app debacles to clear up. But it seems like there are still issues with album art showing up.  Some art/covers are shown, albeit slowly, after letting the app sit on the Music Library/Albums screen for awhile.  But not all.I should add, that in addition to that, on the Albums screen, I’m seeing quite a number of dupes. That is, the same album is listed multiple times.  I tap through and can verify that they are the exact same album just listed many times.Any information about that state of this?  I’ve done the “Scan for New Content” many times. That doesn’t seem to have any effect on either issue.

After changing the HDMI, restarting connections and other configuration tips, this problem continues to occur