Fix & Optimize

Under first installation the speaker can’t perform an update, fault code 1101

The recently played list does not allow deleting or clearing of an individual album from the list. It keeps saying “something went wrong”. Only option is to delete the entire list. 

A couple of weeks back, our TV or spectrum or Sonos has started narrating every click of the remotes associated with our TV.  Example:  If I Click the volume up it narrates that I am clicking the volume up. I’m not sure what device is doing this…. But it’s driving me insane. Can anyone give any advice?

Hello, I and my girlfriend just bought 2 new sonos arc units for our apartments. We both have the same issue, can not start our arcs since we can not complete the upgrade step. Error code 1.101. We tried every possible option still no output for both of us. Anybody else experienced the same problem. It is a big disappointment that we can not run them. 

I've got an android phone (pixel) and the app CONSTANTLY forgets my system. I open the app, my speakers are gone, it can't find them on the same Wi-Fi net. I then have to reinstall the app and sometimes it still won't find it. Left in this config for a day sometimes it magically reappears. Please fix this bug. It's pretty frustrating.

I can’t seem to install Sonos Voice Control in my Beam Gen 1.  It keeps on saying: “There was a problem adding Sonos Voice Control.  Make sure your products connected to WIFI.”   Alexa is working fine though.  How do I resolve this?

The Sonos app on my iPhone worked before the update. It now sees my wifi but doesn’t see my system and won’t let me add speakers. Airplay works though. As does the Sonos app on my laptop. Deleting and reinstalling the app did nothing. Anyone have any ideas?

Hello, the new version of Sonos for Mac (downloaded today) removed local music library access in SONOS. Trying to add music library back returns  “Unable to the shared folder… to your music library (913)”, Trying the SMB workaround suggested in similar topics returns “Unable to add the shared folder "//MBPRO715E/Music" to your Music Library (1002)”. After many tries, I decided that I should not be supposed to change my mac system options and lower the security standard on my mac (SMB sharing opens mac firewall SMB incoming connections) to make the local music folder work as it used to. I read in another topic that error 913 was to be fixed by a future update,  any news on when the local music library problem will be fixed?Thanks  

I love my new Sonos Ace headphones, but I primarily use headphones to listen to podcasts. Rather than a skip forward one track or back one track, I’d like to use those functions to skip forward 30 seconds, or back 15 seconds. I wish I could put it in, like podcast mode or music mode to change that functionality.

I am a musician and I have a large library of music on my NAS Drive. If I can’t search that music through Sonos, I will have to stop using Sonos and thousands of musicians and music lovers like me will do the same. It’s entirely inappropriate that under this latest version, you’ve knocked out the ability to search anything other than channels that you control. Quite ridiculous in fact; commercially stupid and it will cost you a lot of customers. 

Hi all,is anyone else having trouble since the new update?  We have sonos products in three different rooms in our house, all on same WiFi. Network. since the recent changes every time we change a track it defaults to the same room even if we haven’t used or changed to those speakers.  We can be playing a track on one set of speakers but in the app it is showing a different track in the what I’ll call the default speakers (our dining room).    So every time we try to change what we’re listening to we have to change back to the speakers we want to use because it keeps defaulting.my gut tells me this is linked to the new queue system which I think is awful. anyone else got anything similar going on?  Its making us so frustrated.

In recent updates on app my sonos is now showing as 3 speakers in 1 system and 2 speakers in a 2nd system.  I want to get all 5 speakers back under 1 system.  How do I do that? 

Hoping to set up a “home theater” using 4 x Play 1 and 1 x playbar. All gen 1.Currently have the playbar and 2 x play1’s as a right and left surround (all 3 of these speakers are in the front of the room) and added the 2 other play 1s in the rear of the room on the left and right.I do not see a way to create “surround” sound meaning identifying the speaker in their positions as front right, front left, rear right and rear left.I see several articles about setting up a “home theater” in settings but do not see that option in my app.Is this even possible?

OK I live in NZ and enjoy 240V AC. On Friday night a fault on the power supply to my house led to a a massive power surge and a voltage drop to 160V, as the neutral melted off the connector in the post outside and the earth wire delivered voltage in my house.Most things that were plugged and powered on were fried - including (I think) my Sonos system)These included 2 x Play5, 2xPlay3, ZonePlayer, Soundbar, 1xPlayOne.  None of these have any lights on under the 240V AC that has now been restored and a factory reset also failed to generate any signs of life.   Three orher components a Play:One, Sub, and Move had lights and I was able to reset and rejoin to restored network. However why I tried to play music, odd things happened - tracks stopping and starting, playing without vocals???? until finally the Move and Play:One would play no more.  I have yet tested the sub - because I thought it should be tested as part of a full system.So my question is: Just how cooked are my components. Is

HelloI’d like to wall mount a stereo pair of Play:5s. I live in a Victorian terrace, which has (I think) a single brick wall separating my house from next door. This is the best wall to mount the speakers on, but I’m a little concerned about sound affecting/annoying my neighbours. Has anybody got experience of this - is it an issue?  I’m encouraged by the fact that there’s no bass port at the back - does this mean that almost all sound is projected forward?

La nouvelle version de l’appli sonos est une catastrophe :Des problèmes de délais énormes entre l’appli et les enceintes. Un réglage du son sur plusieurs enceintes parfois très compliqué tant les commandes ne réagissent pas instantanément. La lecture des top titres limitée au seul titre sélectionné (les titres suivant ne sont pas lus) Depuis un titre en lecture, les recherches d’album ou d’artiste sont impossibles.Bref, j’en suis à me demandé si il n’y aurait pas une autre appli développée pour l’utilisation de mes enceintes sonos, quelqu’un saurait ?Y a t il moyen de recharger l’ancienne version de l’appli ?Quelqu’un sait quand sonos prévoit de nous livrer une appli digne de ce nom ?Et ça dure déjà depuis trop longtemps… Merci de vos retour sur ces sujets Moderator Edit: Google Translate- The new version of the Sonos app is a disaster:Huge delay problems between the app and the speakers. Adjusting the sound on several speakers can sometimes be very complicated as the controls do not r

HiWith the new v80.nn.nn app nothing seems to work. Is it possible to go back to the old version? Problems before update today (v80.03.06)Have to login every time I start the app Content is not loading Problems searching  App really slow Problems now v80.03.07App doesn’t load content just grayed icons spinning  When I start the app I can press the user button at top right of the app I sometimes the the login button The an’t press any buttonNow I removed the app and removed all local data and reinstalled it and now it start so I will try again.  Good to inform customers that you may have to remove the app and all data to make it to work!

Warum gibt es mit der aktuellen Version der App auf iOS nur Probleme, kann nicht geladen werdenkeine Vebindungversuchen sie es später wieder  gibt’s eine  Möglichkeit wieder die alte Version zu bekommen?useability ist nicht mehr gegeben  Moderator Edit: Google Translate- Why are there problems with the current version of the app on iOS? can not be loadedno connectiontry again later  Is there a way to get the old version again?usability is no longer given

Why has it become so long ?I can only use device's button to launch and can not choose a new service

Unable to load content on the new app?   

Over the last few weeks I have been experiencing speaker drops outs. I have a small system Lounge - Arc, 2 x 3’s in home cinema mode and recently I added a sub mini but the problem was happening before this was added In the nest room adjacent I have a singel Era 300In the bedroom I have a Play One, but am ignoring that as it rarely gets played I often group together the ERA300 with the Arc, 2x 3s and Mini Sub especially when I am working early in the morning. I first noticed this on my Arc when watching TVThe sound would go very quiet. Not fully off but a noticable drop in volumen. It would last maybe 5 seconds and then come back. When playing music through the grouped speakers, today, I noticed that the ERA300 would drop off completely. Then come back after maybe 10 seconds. It did this a few times. Then on one occassion it went fully and did not come back.I use the desktop app on my Windows PC and checked and both rooms were ticked. So I unticked the ERA and re-ticked it and it came

 after 1.5 hours of resetting every speaker and setting up the system all over again, this is the result.    Garbage system.  

I’ve waited a month or more now before venting my * thinking Sonos will fix their massive * up with the new app. No. It remains a mess. Nothing works at all. No playlists. Can’t add, can’t search. Can’t edit. Can’t do anything at all. Wtaf Sonos. It was not broke. Why try to fix it. Now you’ve massively broke it beyond repair. Revert to previous. Sack however you paid a fortune to that thought this was a good idea. So pissed off*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I’ve got 2 Roam speakers that I use at home. I’m staying at a friend’s place for a couple of weeks and want to set the speakers up here. I’ve recently got a new phone, I installed the Sonos app, but have never used it.  I’ve tried to use the app to set the Roams up on the new network, and although I’m signed into my Sonos account on the app, it doesn’t seem to have any details of my speakers. I therefore don’t see the “system” to be able to update it with the new network details.  I’ve tried adding speakers to the app, but the app seams unable to discover them. Any ideas on how this should work?  Should I have connected to the speakers at home with the app on my new phone before coming away?