Skip to main content
potterwaterman
Contributor I
June 1, 2024
Question

app CONSTANTLY forgets my system

  • June 1, 2024
  • 3 replies
  • 211 views

I've got an android phone (pixel) and the app CONSTANTLY forgets my system. I open the app, my speakers are gone, it can't find them on the same Wi-Fi net. I then have to reinstall the app and sometimes it still won't find it. Left in this config for a day sometimes it magically reappears. Please fix this bug. It's pretty frustrating.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    Khedstro
    Lyricist I
    June 11, 2024

    I have a Samsung Galaxy S23 and it does the same thing.  Every time I open the new app up it searches for my system.  It never remembers it.  This could be the worst app launch I have seen.  The previous app worked great.  This new app is flawed with issues.  Can we just go back to the old app?  Why change something that was not broke?

    glenn8105
    Lyricist I
    June 25, 2024

    I have a Samsung S24 Ultra and this happens to me as well.  I noticed every morning, the app forgets my setup so I have to have it scan to find my 2 Eras and Roam2.  Once it finds everything, I can play music but I shouldn't have to rescan every morning.  I would think it should remember my setup.  Also, for some reason, I can't add Alexa voice using my S24.  I have an S20 for work and had to use that.  Curious if the app has a compatibility problem with the S24?  Anybody else have issues?

    alancharlesoc
    Contributor I
    June 25, 2024

    I am having the same issues. I have factory reset my 3 play 1s about 10 times and it constantly forgets my system. I have a s23 and my wife has an iphone same issue with both. This started after the recent update of the app. 

     

    Is sonos doing anything about this??

    Terms & ConditionsAccessibility statement