first install fault code 1101

5 replies
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Under first installation the speaker can’t perform an update, fault code 1101

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C

cavgunsAnswer

Lyricist II

Wouldn’t it be nice if Sonos just posted that on their support page instead of waiting on hold for an hour with customer support?

C

cavguns

Lyricist II

I had this same problem. Try using the Desktop app instead of the mobile app. For some reason, that worked for me and took 5 minutes vs wasting 5 hours.

A

Anonymous

Thank you. Yes, I know. I called Sonos support and they told me to do just that. And it worked.

C

cavgunsAnswer

Lyricist II

Wouldn’t it be nice if Sonos just posted that on their support page instead of waiting on hold for an hour with customer support?

A

Anonymous

Exactly.

L

learning1

Lyricist I

Thank you for the information! The desktop app for Mac has helped me update the new Sonos One SL. Then after the update, I can connect to that speaker from the mobile IOS app.

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