Answered

first install fault code 1101

  • 17 June 2024
  • 5 replies
  • 181 views

Badge

Under first installation the speaker can’t perform an update, fault code 1101

icon

Best answer by cavguns 25 June 2024, 00:57

View original

5 replies

I had this same problem. Try using the Desktop app instead of the mobile app. For some reason, that worked for me and took 5 minutes vs wasting 5 hours. 

 

Badge

Thank you. Yes, I know. I called Sonos support and they told me to do just that. And it worked. 

Wouldn’t it be nice if Sonos just posted that on their support page instead of waiting on hold for an hour with customer support?

Badge

Exactly. 

Thank you for the information! The desktop app for Mac has helped me update the new Sonos One SL. Then after the update, I can connect to that speaker from the mobile IOS app.

Reply