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Can't Install Sonos Voice Control

  • June 25, 2024
  • 3 replies
  • 228 views

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I can’t seem to install Sonos Voice Control in my Beam Gen 1.  It keeps on saying: “There was a problem adding Sonos Voice Control.  Make sure your products connected to WIFI.”   Alexa is working fine though.  How do I resolve this?

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3 replies

AjTrek1
  • June 25, 2024

Try rebooting your router and then try adding Sonos Voice control


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  • Author
  • Contributor II
  • June 25, 2024

Try rebooting your router and then try adding Sonos Voice control

I tried that but still get the same error. 


AjTrek1
  • June 25, 2024

I suggest you try once again. If it fails to install run a diagnostic within 10 minutes and record the reference ID in your next post. Then call Sonos tech support to discuss the results.