Can't Install Sonos Voice Control

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I can’t seem to install Sonos Voice Control in my Beam Gen 1. It keeps on saying: “There was a problem adding Sonos Voice Control. Make sure your products connected to WIFI.” Alexa is working fine though. How do I resolve this?

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AjTrek1

Try rebooting your router and then try adding Sonos Voice control

Together Everyone Achieves More = T.E.A.M.

K

kamikenzeAuthor

Contributor II

Try rebooting your router and then try adding Sonos Voice control

I tried that but still get the same error.

AjTrek1

I suggest you try once again. If it fails to install run a diagnostic within 10 minutes and record the reference ID in your next post. Then call Sonos tech support to discuss the results.

Together Everyone Achieves More = T.E.A.M.

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