Fix & Optimize

Hi @Ian_S  I see no evidence of multicast flooding on your network. The Play:3 is definitely struggling a bit - it’s CPU usage is pegged at 100%, and I suspect this will be the reason behind any playback issues on it. It also has only 1660 bytes of free memory. Please try a reboot of the Play:3. As for the rest of your Sonos system (well, and the Play:3 too), it seems the main issue is that the speakers are occasionally not getting connected to WiFi when they try - I see deauthorisation errors. This used to occur back before we supported 5GHz, but a router would try to steer a speaker on to 5GHz anyway. This is happening with multiple speakers and both APs. I’m not sure why this is happening, but I recommend that you give SonosNet a go by re-enabling WiFi on your ethernet-wired Port: Settings » [room with Port] » Port » Enable WiFi - this will result in less DEAUTHs and better connectivity, hopefully. The answer may be in our Supported WiFi modes and security standards for Sonos produ

I have a Sonos Ray and Sonance Garden Speakers.  i would like to play tv on both the ray and Garden speakers whe. watching sports.  i can play music in any combination but as soon as i add garden to Tv it stops the sound. 

There is a lack of pre-recorded equalizations where you can choose which one best suits each user. It should be easier to find it.

Hey guys, im not much of an audio guy, but my friend recommended me the sonos ray and after looking at it, i would love it. Problem being my monitor doesnt have an optical port, what can i do to solve this problem? Thanks

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

Installed the Sonos update and now “no selections are available” in my music library. I removed and added the music library and rebooted the machine. Still no change. Any ideas?

I’ve got a home wireless network, and another Starlink-powered wifi network in my Sprinter van.I want to be able to, well, move two Sonos Move 2s between those two networks -- use it at home when I’m at home, and use it on the road when I’m in the Sprinter.This has proven really, really vexing. It’s not immediately clear if this is even possible to do this. After a bunch of research I learned that I can register more than one wifi network as “trusted” in the app.When I registered a second network as trusted, my Move disappeared from the primary network. I got a “system not found” error in the app.I then tried to re-register the Move 2 on the original network. The app found one of the Moves but not the other one.I had to do a factory reset on the Moves to get them to work on the original network again.Am I missing something? Is there an easier way to use the Move on more than one network?

Hello. I purchased the Move 2 about a year ago now. During this time, I have been trying to use the speaker with various Audio-Technica turntables. When playing music, there is typically a 30-90 second delay before the speaker starts to play sound. In some cases, it won’t play at all until manually triggered using the Sonos app (iOS). I have reached out to Sonos support, & they sent a replacement USB-C Line-In adapter. Unfortunately, this did not resolve the issue. I have also tried changing all settings available in the Sonos app including different audio levels for the input. Any help would be appreciated!

Hello,Ex sound engineer here who is desperately trying to get a Sonos configuration to work and stay in sync. I am very sensitive to things being out of sync, especially after working in mastering. I have an ASUS 11000xt Pro router connected to a 10gbe switch which is connected to a 2.5gbe switch that has all Sonos equipment attached to it. All components are connected through Ethernet (cat6). Initially I used airplay 2 to stream to each speaker individually through iTunes on Windows 11 Pro. I used to have the Ones and they seemed to say in sync reasonably well to my Sonos enabled receiver, the Onkyo TX-RZ50. I remember some issues, but nothing like what happened when I decided to upgrade to the Era 100s. These speakers always stay in sync with each other but would often get out of sync with the receiver when on WiFi. So I connected them all to the same switch using Ethernet after buying the USB-c accessory for the Era 100s. They still would get out of sync.So I decided to see if I usi

As others have experienced, I continue to receive the "The device where the music files are stored may not be powered on" error when I attempt to index my library. It begins to index, then craps out with the above error message which is not helpful and not even true as my library is right on my MacBook where the Sonos app resides.My library has about 10,000 songs. It is curated from my CD collection and iTunes market. My library is currently being managed by Apple in one share file. I leverage comments and grouping info to create smart playlists.I see no practical way of splitting up this library into multiple share files -- honestly that is a ridiculous proposal suggested by Sonos support.It is also suggested that cumulative meta data has a limit…. does anyone know how to assess if this is really the case? And if it is the problem, it is technically solvable. 10,000 songs with meta data is “little” data compared to what can be handled in today’s “big” data world.Does anyone have addit

Je n'arrive pas à connecter mon enceinte à mon réseau WiFiLors de la mise en route, l'appareil ne clignote qu'en vert et non en vert et blanc Que faire ? 

I have a Samsung TV in my screened in porch with an HDMI cord (in the eARC port) connected to a Sonos Amp inside which is also connected to two in ceiling speakers.  I am having trouble figuring out how to get sound from the Tv to come through the ceiling speakers. 

Can’t get my system upgraded to Sonos 2 (finally decided to make the move after putting off the huge investment for this long).  I’ve removed all the incompatible devices,  The System Compatibility Check option in S1 is greyed out.   I have 2 Playbars with Subs and Sonos1’s I left in my system.  I could see them both in the S1 app, but when I go to the S2 app, it says nothing can be found.  Tried a factory reset on one of the playbars and then put it in pairing mode (I hear the tone but S2 still says no products found.). Both playbars are using wired connections.  I can still see the second Playbar in S1 (but the one I factory reset is no longer in S1).     Also, whenever I try to Check for Updates in the S1 app, is says my app needs to be updated and takes me to the App Store for the S2 app.  I’ve deleted and redownloaded the S1 app to make sure I have the latest.   Not sure where to go next.   I wanted to make sure these systems move to S2 before replacing all my other setup with S2

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

How can I set my own preferences in the bass, middle and high-sounds? 

I’m using google assistant on my Arc. Often the microphone will activate by itself and the LED on the arc will light up except I haven’t said “hey google” or “okay google” and nothing resembling these words have been spoken.I’ve tried reinstalling Google voice assistant and even tried moving the soundbar away from the TV as this had been suggested at some point. This has been an issue ever since I bought the unit November 2022

Hi,Recently noticed my Gen 1 Play5 has begun to make static/crackling noises when in standby mode. Not noticeable when playing music through the speaker but there’s a faint electric noise as soon as the music stops. The noise doesn’t go away.The unit also heats up on the back, which makes me suspect some kind of an issue with one or several electrical components. Anyone else with similar problems? MPO

I have recently changed WiFi network and have been unable to connect my play1. It seems to be added to the new network when connected by Ethernet but then when disconnected can’t be found on the new system??

I have a sonos amp, arc, sun and 2 ones and have a turntable connected to the amp. This has worked in the past with essentially 2 systems connected ie the amp and then the speakers. Since the app has come out I have had difficulty with this and finding the speaker set up. The amp is there with line in but the speakers seem to have disappeared from the system. I have tried to reset these and they can’t be found. Has anyone else had this problem or something similar

Hi Everyone, I have just upgraded my Playbar to an ARC as I bought some ACE headphones. At the moment, in my Home Theatre set up I am using 2 Ones as the rear speakers. I have been reading articles that lead me to think that I should swap the Ones for Play 3s. Is this a waist thing to do? Would it give me better sound?  I already have the Play 3s so it won’t cost me anything. thanks in advance, Matt 

Why cant they just stop messing with Sonos !!!!!!!I have an original system used as a surround system for the TV and grouped with other rooms.I bought this due to being able to play directly from my phone around the home and spent alot of money on this system only to find that now after some years this function has been taken away and now the library is no longer available from my PC !!!!!!!I very nearly bought the Bose system but for the fact that the Sonos was truly wireless, except the power leads of course, I cant even use the old software to run the system from my phone which worked perfectly until the update.I settled for having to use my desktop to now play music around the home but the new update has now removed my library from the system and will not allow me to reinstal it.Can anyone tell me of a way to go back to the old software or a way to get the system to play my music library from the PC again ????I am at a loss here and strongly recommend anyone to think hard before sp

I recently reconnected my Sonos to a new network but my Play1 which I use in a sleeping room doesn’t turn off the status light.  I had it off previously - but there doesn’t appear to be an option in hardware.  Any ideas? 

I’ve connected a sonos sound bar  to the router and now can’t connect to the samsung television.I have connected the soundbar to the TV via the ARC socket but it still doesn’t connect.What am I doing wrong? 

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.