Unable to set up Voice Control on Arc

13 replies
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Hi Community,

Any a suggestions? When I try to enable Voice Control on my Arc (connect via ethernet), I get the following error: "There was a problem starting Sonos Voice Control. Make sure your mobile device is connected to Wi-Fi." My phone (Pixel 7 Pro) is definitely connected to WiFi on the same network as the Arc. I've rebooted it, still the same.

I did enable VC briefly when the feature became available, but subsequently disabled it.

Any advice gratefully received,

Andy

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A

abuislam

Lyricist II

Hey Andy, I had a similar issue with my setup. Have you tried restarting your Sonos Arc and your router? Sometimes a quick reset can help. Also, make sure the Sonos app is updated to the latest version. Let me know if that works!

S

Saish

Lyricist III

I disabled my private DNS, both on the router and the phone, and then reset the router and modem (also restarted the phone). Same issue. I’ll try again in the morning in case something is cached. Otherwise, I have no idea what else to try.

A

abuislam

Lyricist II

Hi Andy! It sounds frustrating. Since you’ve already rebooted your devices, you might want to try a few things: ensure that both your Arc and phone are on the same network band (2.4GHz or 5GHz), and check if there are any firmware updates for your Arc. You could also try uninstalling and reinstalling the Sonos app on your phone. If the issue persists, reaching out to Sonos support might be your best bet. Hope this helps!

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