Contributor I

Question

Unable to set up Voice Control on Arc

13 replies
622 views

Hi Community,

Any a suggestions? When I try to enable Voice Control on my Arc (connect via ethernet), I get the following error: "There was a problem starting Sonos Voice Control. Make sure your mobile device is connected to Wi-Fi." My phone (Pixel 7 Pro) is definitely connected to WiFi on the same network as the Arc. I've rebooted it, still the same.

I did enable VC briefly when the feature became available, but subsequently disabled it.

Any advice gratefully received,

Andy

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J

Jvroom

Lyricist II

I am having the same problem when trying to set up the voice assistant on my new Era 100. I am also on a Google Pixel (Android) but the 5a. Several months ago, I set up voice assistant on my Move 2 and that still works, but that was before the major app update.

S

Saish

Lyricist III

Same here running a Pixel 8. I had Alexa set up for over a year, and then switched my music provider. Once I removed Alexa from the Sonos app, I could not add that back. Received the same error as above.

K

kpr

Prodigy I

Could something block sonos.com or optimizely.com and cause that too if it’s not a pixel phone issue with the new app. I suspect you’ve tried with iPhone/iPad if you had those.

K

kpr

Prodigy I

Do the Pixel phones have google’s VPN enabled by default?

VPN can cause issues for Sonos app so I’d check that, too.

https://support.google.com/pixelphone/answer/2819573?hl=en

J

Jvroom

Lyricist II

Thanks for the good suggestions. I don’t have any internet filtering, and my Pixel 5a’s VPN is disabled. The Sonos app works fine for browsing and playing other internet services. But the “Tour” features and the “Add a voice assistant” features, show “Getting ready...” then just spins for a long time before showing that error. I wish I had another device to try. I wonder if there is an error in the diagnostics that would help the Sonos developers understand this?

S

Saish

Lyricist III

Tour also does not work for me. I am able to reach sonos.com on my phone. However, I cannot reach optimizely,com (what is that anyway?) on either phone or computer.

J

Jvroom

Lyricist II

optimizely.com is a 3rd party service websites use to monitor a user’s traffic, and use that to improve ad targeting, or just to collect data about the website’s use. If you can’t reach it, there might be an ad blocker feature installed on your router (like this “Pi hole” people have been talking about).

S

Saish

Lyricist III

Well I whitelisted both *.sonos.com and *.optimizely.com at my private DNS, and no dice. Same error. I was hopeful, so thanks for the suggestion. Still sadly not working.

M

milang

Lyricist I

I had the same issue. Today I was on the phone with Sonos customer support for 2 hours for some troubleshooting. In the end, using a different phone solved it for me. With my Pixel 6a it didn't work, with a Galaxy S8 it did work.

S

Saish

Lyricist III

I only have my Pixel 8 to use. And it worked before. Hmm.

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