Android app bug

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Hello,

Starting 2 days ago, the app crashed when I start it from the icon on the homescreen, but not when I start it from the icon in the apps menu. Why might this be happening? I’m on a Samsung galaxy A7.

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Jamie AAnswer

Sonos Staff

Hi @aliceofdoom,

Sorry to hear you’re experiencing this, it’s a very strange issue. I tested on my Galaxy S22 and this problem doesn’t occur, though this could be a device specific issue.

Make sure you’re running the latest Android OS and Sonos app then try these troubleshooting steps:

Remove the app from the home screen then re-add it.
Restart your Galaxy A7 by holding the side button (not Power Off).
Reset the Sonos app.
Reinstall the Sonos app.

Resetting or reinstalling the app wont effect your system as the app is just a controller, so you’re safe to do these as troubleshooting steps.

I hope this helps and please let me know if one of these steps resolves the issue for you!