Fix & Optimize

Alarms have suddendly stopped working about a week ago. Cancelled and set-up new alarms, turned off/on components, logged out/in of App, tried on different components, tried chime and radio stations - Nothing works! Thanks for help.

U just got a used play 5 gen 1, it’s only blinking white, am not able to reset and can connect to my WiFi. I have try connecting with the internet cable but there is no light blinking at the back of the player to indicate WiFi working. It’s this a software or hardware problem? 

Hi everyone,I've recently upgraded from a Sonos Playbase to a Sonos Arc, paired with two Sonos Play:3 speakers. While the overall sound quality is impressive, I've encountered an issue where dialogue is more pronounced on the left side of the Arc.Upon researching, I found that this might be a common problem related to the placement of a tweeter on the left side of the Arc, which affects voice output.Has anyone else experienced this? Are there any known solutions or upcoming software updates that could address this voice imbalance?Thanks for your assistance!

I struggle with connecting the Arc in the app. I go through the setup, connecting to the wifi (2.5 Ghz) but when updating the firmware I get a 1101 error (failed updating firmware). But the Arc connects, and I hear sound while watching tv etc. But it doesn’t show in the app. 

Since the App update I cannot connect my LG Magic remote (C3 TV) to my Playbar.  it worked fine previously.  I have selected Sonos as the manufacturer and tried to connect via the Sonos App but no luck.  Has anybody else experienced the same issue and found a work around?

I have never experienced a better argument from the company that makes Bluetooth speakers to their consumers… Go back to wired speakers. We can’t even get our app, right.. let alone no relationship with Apple at all..can I #EveryProductAndConcernAtThisPoint..do something!!!!God grant me the serenity.

I recently faced a frustrating issue with my Sonos system. I had to reset my router, speakers, and start all over. Now, after I select my speakers and add them to the setup, when I click "APPLY," my sound is gone. Can anyone explain why? I regret updating the app; this is a nightmare and is making me reconsider ever buying Sonos products again.This experience reminds me of a recent installation we did at work with an touchscreen monitor industrial. The setup was seamless and user-friendly, which is in stark contrast to my current Sonos ordeal. If only Sonos could make their setup process as straightforward as configuring an industrial touch screen display, it would save a lot of hassle for users like me.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Ive had music from an outside source just start playing out of the blue through my home speakers randomly.  Explicit rap, in another language mixed with english at 3am.  And then again in some sort of turkish/eastern european music playing during a show I was watching.  Both times I couldn't turn it off with the app or with remote.  I had to unplug the speakers.  I don't know if someone has hacked my account or my wifi.  But I've changed passwords for both.  Its happened 2 times since.  Same types of music or similar.  Not trying to profile the type, just keeping to the issue really.  Just odd.

I have a turntable connected to Port (named Turntable) and I have an arc soundbar grouped with the Port.  My turntable sounds through the Arc just fine. Problem is I use the Arc also for TV sound and to stream music in my master bedroom (the Arc is named master bedroom).  When i ask my voice assistant (Sonos or Alexa) to play music on “master bedroom” I hear nothing. When I open the app I see the music playing on “Turntable” and have to manually group it again with “Master Bedroom.”  I’ve tried turning the Arc setting to “ungroup on autoplay” both on and off. Doesn’t seem to affect the issue I’m having at all.  I had used the Port and Arc grouped previously with no issue. My system hasn’t changed, though the app had been upgraded and Sonos Voice added since I setup my Port and Arc. I’m at my wit’s end with this and tired of having to manually control these speakers. 

Why is it every time there is an update I have to reset up my system again. I’m trying really hard not to cuss, but I am freaking furious. Coming home and having to reset this crap up. What a joke of a system 

Changed my tidal subscription.  Removed tidal from the Sonos app.  Cannot re add it.  It takes me to a tidal sign on page, all looks good and when I log on there it gives a message indicating tidal is set up for use on the Sonos app.  But error message back on the Sonos app says “Tidal wasn't added, something went wrong, please try again.  Frustrating.  Tried on my iPad and also on my phone.  Same thing. 

I have beam 2, sub mini, x2 era 100 as surrounds. Had them for about 2 weeks. The app still won’t let me setup trueplay, and is glitchy.have looked through lots of posts and it seems to be the updated app thats at fault.i have done all the usual many times now, updated the app, re set the app, re installed the app, re started iphone, re started/re installed all the speaker, re set all speakers, re boot wifi. Played sonos radio service instead of hdmi tv connection. I always get the same message, something went wrong please try again, then second stage of tuning, couldn’t detect speaker or something went wrong please try again. can’t believe I spent £1,200 on something you can’t setup properly…any help would be appreciated, or is it a case of sit and wait until sonos sort the bugs out in the app.should have got a Bose….but you live and learn..

Hey Sonos,I use my Sonos ace for my Mac at work . After using it for about 30 min / 1 hour suddenly it won't detect any microphone input any longer. E.g. I can still hear phone / video calls but I can no longer say anything. This is pretty annoying, can you help?

Since Monday, May 20, 2024, the volume slider in Android sonos app constantly resets to a very low volume, appropriately 15%. For both TV and music. The app is up to date as of May 21 and I have unplugged and plugged in an attempt to reboot system. Nothing system seems to affect this and it makes the entire Arc and Era 300s system useless. Anyone else experiencing this? Any tips or suggestions? I'm on hold with customer service with over 60 minutes wait time. Thanks for anything you got. 

Hi - long time sonos & synology owner but first time poster. I have a Play 5 gen 1 and a Synology 918+ which until yesterday was running dsm 7.1. I’d previously had issues with upgrading DSM and my Sonos no longer being able to connect to my music library about a year ago, which i fixed by downgrading my SMB Service to a previous version as per this post: SMB Synology DSM 7.2 | Sonos Community However I’ve upgraded to DSM 7.2 today assuming that I would be able to do the same but it seems the minimum version supported is now 4.15.x and it wont let me install 4.10.x which worked with DSM 7.1. So i’m now at a bit of a loss. Has anyone got this working or any advice of things to try please?

Hello, I recently bought a pair of Sonos Era 300. I use them on my LG TV connected to an Apple TV 4K as a Stereo pair positioned on each side of the TV.I was wondering if there is any way to produce Dolby Atmos sound via such setup for movie and/or music? Is it actually possible to get Dolby Atmos via AirPlay at all? Thanks for your help in advance!

All … basic Sonos app grouping question. So, app functionality seems to have broken since the update. Here is my setup. (3) Rooms.  Room (1) Living Room with Sonos Arc, Sub, and Left/Right One SL surrounds.  Room (2) Office1 with a single One SL.  Room (3) Office2 with a single One SL.  So, while streaming Pandora music from my Smart TV in the living room, all seems ok in Room (1).  But, if I try to group in Office1 and Office2 to listen to the same music, everything goes silent and I lose control of where the Pandora output is pointed.  The only way to remedy change the grouping to the Living Room, shutting off my TV and turning back on.  In the past, I could easily add/remove rooms from the group and the music would stream perfectly fine.  Thoughts on why this is?  Do I need to re-set up all my room configurations since the app updates?  Any advice would be appreciated!  Thanks all! 

Qobuz has indicated they are progressing on Qobuz connect.They said they don't yet have a release date, as that depends on external factors such as the integration of each manufacturer, but the project is moving forward.It sounds like Sonos and Qobuz must work together to make this happen quickly. Qobuz is encouraging Sonos users to contact Sonos and ask that Sonos work with Qobuz to develop Qobuz Connect for Sonos together.

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that. All suggestions appreciated, thank you      

I downloaded the updated Sonos contoller App on only one iphone. The new app does not operate fully on some subscribed music sources. Another iphone and laptop computer in my household still has the functioning old Sonos app controller. Is there any way that the old Sonos contoller can be transferred and downloaded to the iphone containing the updated version?

Not sure how but the latest update (was away for a couple of weeks) has made my Sub and two Play:3 surrounds vanish. I can see that one of the Play:3s shows up on the network briefly (on 5GHz), then goes away. They are really not there - router says they are offline, SSDP fails for them. (The Sub and the P3s are bound to different Playbars).Things are getting pretty bad when even the Desktop app can’t find them (and also my app and any UPnP utility as well).I’m going to break out a long Ethernet cable for additional testing next. If that fails I guess I’ll reset them, but that just seems so very unnecessary.

I hava a Sonos Sub G1. I am using S1 controller as I still have several Play5 g1 speakers. However the speaker was bought 2nd hand and was earlier used with Sonos app. Have not been able to downgrade it to S1, what is the trick?

Since couple of weeks, my speakers (era 100 and Sonos One) keep disappearing in Sonos App (ios and ipad, did not try mac) and canoot be found in the app either. The only thing I managed is to unplug and plug it again, it will apprear in the app, but only for a short time. Later it will disappear again! And I cannot use airplay to play anything on Sonos speakers, as they dont show up in the list. I tried, as someone suggested, turn off “private wifi address”, but it did not help. What can I do? is it a bug introduced in the last update?

Speakers not Detected after latest update.

I have installed Sonos in several houses. Each time when I arrive from one location to another, the app has to reconnect manualer. In earlier verson it connected seamless without doing any manual operation each time.Any tips or suggestion for improvement?