Fix & Optimize

Hello everyone, I am writing this to share with you the bad experiences that I am unfortunately having, and that is that the audio quality of my Sonos series 100 is horrible. I've literally turned down the bass at -10 because it sounded super saturated, even at -10 which is the maximum it becomes distorted because yes, I tried both yt music and spotify and there is no difference, they have the same problem, is this normal? If not, is there any way to exchange it for another model? Thanks in advance, you are great!!!<3 (edit) As an extra info, this is a gift from a friend, that i never used in a year until today. Thanks againn!!!!

Trade ins for these products are currently poor, so while waiting to find a better solution, can someone advise how to get these products working again? bridge has been disconnected now as otherwise, nothing works.  playbar works on its own.  Surrounds won’t when I finally managed to update them and connect them up. That’s broken.  Attempting to add the sub still results in an app crash.  is the only quick solution for the above the previous s2 app? I’m on iOS but purchasing an android to get this functionality back hopefully or roll it all back and disable updates. 

Support reckons this is not a common issue, but has anyone else found the equaliser refuses to adjust with the new app? It's really annoying as I rely on a bias to one speaker in a stereo pair and like loudness enabled. It simply refuses to accept any changes on my app and just reverts straight back.

Woke up this morning and my Sonos was gone.Thw app looks fine, it simply will not play anything.  Rest the modem, reinstalled the app.  Nothing.  Sort of like old times last month.Anyone else experiencing this, and anyone have helpful answers? thanks 

What is going on? Thousands of pounds of system not working.chat did not resolve my issues and impossible to contact you.very unhappy!

With the introduction of the unwanted play.sonos.com which allows Public-facing access to your Sonos system, an attack vector has been introduced towards IoT Sonos products.As a minimum, 2 Factor authentication should be introduced to allow users greater security over access to any Sonos websites, but in particular to play.sonos.com.Another enhancement would be the option to turn off access via play.sonos.com to your Sonos system by implementing a switch in your Sonos profile (not in the app, because I am not upgrading to version 80 just to turn play.sonos.com off!)

After the last update, randomly, I find the speakers (Arc, One, Beam) at a different volume than the one I left them at and sometimes I notice the green light that corresponds to the mute. are you aware of the problem? the app is slow, doesn't see all Spotify playlists and now this problem too. I invite the technical department to urgently resolve at least the volume problem. Thanks  Luca

When listening to Pandora on Sonos I hear Ad after Ad, (Kroger, mattress, cars etc).  When I listen to Pandora without Sonos I do not hear any ads.

My Sonos speakers worked fine in previous home.  New home and internet provider but kept the same Wifi password.  Cannot connect speakers.  Wants me to use ethernet for initial start but modem is ceiling mounted.  Any work around?

All my music is located on my computer, organized in iTunes.  It is very messy, with files located under 2 Users...if I click on a song file and select Properties, iTuues shows me the path to the song on my hard drive. But also, I can look in File Explorer and see that many if not all songs are stored in both Users. Everything was working fine for a while, then I noticed that Sonos was skipping songs in many of my iTunes Playlists...”access denied”.I have been trying to add more song folders to my Sonos Music Library but it won’t let me. I have been all over the internet looking for help. I have looked at tons of my folders and Shared them. I don’t know what else to try. For the time being, I just want to be able to listen to ALL my songs, like I could before.Another question: At a later date I want to clean up and re-organize so that everything I do is under only one User. And I want to re-organize iTunes so that my music is all in one folder. These are separate problems, not to be so

Hii have sonos arc and sonos sub gen 3. I also have sono play five. The sonos sub is connected with the ARC but is not playing sound but it works fine when connected to Sonos Play 5.tried every method. kindly helpthanks

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

I’m round my friends house and i can’t connect my sonos please help!.  I re-downloaded the app so i chose connect to existing sonos and it can’t find it because it’s not connected to the wifi…but i cant connect it to the wifi because i have to set it up in the app! HELPP

Some features are not available anymore in the new app version since last thursday, like access to a Nas harddisc. WHY..??? I have a lot of music-files on a harddisc and I can't play it anymore with the new app..! Also earlier made favourites are impossible to select. I had to install new Radio Broadcasting stations. Please make it possible to return those functions or give the possibility to use the old app version. The old app was working fine for me..!!

Hi all,I’m not sure if my issue is with the app or with how my system is set up. I have a Sonos Arc, Sub Woofer and 2 amps connected to ceiling speakers Sono’s customer service helped me set up my Arc and helped me get the TV’s sound to come through the Arc and 2 ampsHere’s my issue:After Sono’s customer service helped me, each time I turned on the TV I would get sound from my Arc and my ceiling speakers in the family room I added Spotify to my Arc and the other day I used voice command to play Spotify through my Arc and speakers After I stopped playing Spotify through my Arc, I turned on the TV No sound came out of the Arc or speakers After going through the app, I was able to get the sound going again But now when I turn on the TV, the sound only comes through the Arc and not my ceiling speakers. I have to go into the app and connect them, when before I played Spotify through the Arc, the TV came through the Arc and ceiling speakersI’m not sure if it’s an app glitch but any insight w

Hi - I follow a couple of politics podcasts and new episodes drop at any time. With the new sonos app I no longer have the dates they were released. Pocket cats includes it. Will sonos put this back on?

I live in a rural area with sketchy internet access. On a good day my top speeds are 1.1mbps down and 0.8mbps up, often much slower. Leaving the connection active seems to cause it to slow down, so I only connect when I need to go online. I’m getting the idea that the new app needs to connect to some server somewhere to function. Is this the case? Will my sonos kit cease to function unless I’m online when it's updated?

Can anyone tell me how to connect the new app to my music library held on a NAS on my local network  

Aujourd’hui je voulais écouter de la musique sur mon portable rattaché à trois hauts parleurs Sonos.  Mais voilà qu’il est maintenant impossible d’utiliser nos bibliothèques musicales.WTF!  Si c’est le cas je me débarasse complètement de tout mon système Sonos.Hostie de gang de crétins.  Bravo champion!Excusez-là.Bye Bye Sonos

I would like to just change the name of a playlist so that I can just ask Alexa to play that playlist

I hope I’m not going over something already discussed and resolved elsewhere but I’m new to this and don’t really know where to start. I have bought a Sonos Roam SL (SRSL) which I want to set up with bluetooth (not wifi in my home) to my iPhone 11. Sonos Roam SL (which I think may be a discontinued product ??) is not on the list of Sonos products when I set up an account so I’ve just selected Sonos Roam. I’m not the most up-to-date tech user but I think I’m not totally useless either, anyhow I think I’ve tried just about everything at least twice but nothing is working. In various places it refers to a blue light on the sonos but I have not seen a blue light - only red, green and white. I’ve also reset the speaker and started again. I have a Sonos system in my home using a Sonos 1 controller, also on the iPhone, and I don’t want to update to the Sonos 2 controller at home (which probably has nothing to do with all this anyhow) because I’m assured it won’t sound any better.  For purpose

Ever since the new app has been released, my wife is unable to search music or use the app in any meaningful manner. Is anyone else having the same issue? Does anyone know the solution? 

Hi all, Hoping to get some help with this, as I’ve been banging my head against the wall with no luck.  Incredibly frustrated with how borked this process still seems to be years after the fact.  I’ve been running a surround sound system in my home for the past 5 years, mostly without issues, which consisted of a Sonos Beam, with two Sonos One SL speakers acting as the surround speakers.  After the most recent Sonos app update, all three speakers disconnected from the Sonos network, which prompted this mess.  Effectively, after opening the new app, all my devices were missing, and the Sonos app claimed it could not find my system on the network anymore.  (Network SSID and settings have remained unchanged.  I have a router which does a dual-band network - 2.4 and 5.0 gHz - under the same name, which worked previously with our Sonos system prior to the app update).  I’ve been able to re-add my Beam and *one* of my Sonos One SL speakers, using an Ethernet cable to connect to my router dir

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine.   This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.  

I have 2 sonos play 1 speakers that are connected as stereo. I want to buy a Sonos Ray just so I can listen to music from the TV on all the speakers (surround is not important to me..). Is it possible?