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Bogdan_10
Contributor I
May 8, 2024 4:35 PM UTC
Question

After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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14 replies

Meldrum
Lyricist II
May 8, 2024 4:45 PM UTC

Hi Bogdan. I have exactly the same problem. Will be happy to tell me how to fix it !!!

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    Boggy
    Trending Lyricist I
    May 8, 2024 5:27 PM UTC

    Mine gets to rotate phone then when I hit continue there is no response and I can’t get off the screen until I close the app still not able to perform true play hopefully Sonos will see community complaints and sort it out fingers crossed ah 

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      Meldrum
      Lyricist II
      May 8, 2024 5:47 PM UTC

      Thanks for replying. At least I know it’s not just me !! Let’s hope that Sonos will fix this issue 

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      Jay B.
      Lyricist I
      May 8, 2024 6:40 PM UTC

      Following. Same thing is happening on both of fmy systems, Arc, Gen 3 Sub, One SL’a and Gen 2 Beam, Mini Sub, Symfonisk Bookshelf’s. 

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        shotgun
        Lyricist I
        May 8, 2024 8:29 PM UTC

        Same problem with new app. work fine yesterday wish I didn't do the upgrade.

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          Franks left peg
          Lyricist I
          May 8, 2024 8:51 PM UTC

          Exactly same issue as I have, it’s not a good look for Sonos really 

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            Yiu
            Contributor I
            May 11, 2024 1:53 PM UTC

            Same here.   A real issue.   iPhone 15 ProMax, IOS 14.7.1. Tried to tune an ARC setup as surround with Sub gen 3.

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              Jrgilm
              Lyricist I
              May 12, 2024 7:01 PM UTC

              Same issue here.  I have tried

              Rebooting Rounter

              Rebooting Arc

              Rebooing Era 300

              Rebooting Subs

              Activating microphone in Arc.

              Who tested this app for you? Android user?

               

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                vdhorst
                vdhorst
                Lyricist I
                May 21, 2024 1:00 AM UTC

                Same here - going to see if there is an update somewhere from Sonos. 
                 

                I just delete the app and reinstalled it and nothing. 

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                  Jrgilm
                  Lyricist I
                  May 21, 2024 2:39 PM UTC

                  I found something intereesting.  When i have TV on the Trueplay freezes when trying to adjust speakers at your favorite location.  When the is off, the app tunes your favorite location but freezes after that.

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