After upgrade to new version Sonos app hangs on Retune

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I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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vdhorst

Lyricist I

Found another thread where someone switch from TV audio to just playing music from a specific platform and that allowed me to continue.

Another problem occurred, once you get to 1 min walking exercise the phone thinks the app is off and will lock the screen which has messed up the 2 times I tried to retune.

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Yiu

Contributor I

The latest update from the App Store fixed this issue.

i retuned my ARC+surround+sub successfully today.

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Moxiejeff

Lyricist I

I am on latest Sonos app for iPhone and iPad and I still have this issue. Everyone does. Sonos FIX YOUR APP. I can’t retune my Arc, Gen 3s or sub woofer via my iPhone 14 Pro and my brand new iPad Pro M4. It gets me to step to turn phone upside down then click continue and the app just hangs.

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Boggy

Trending Lyricist I

Mine all good have now all systems go seems to me the app is getting better

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