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Bogdan_10
Contributor I
May 8, 2024
Question

After upgrade to new version Sonos app hangs on Retune

  • May 8, 2024
  • 14 replies
  • 501 views

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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14 replies

Meldrum
Lyricist II
May 8, 2024

Hi Bogdan. I have exactly the same problem. Will be happy to tell me how to fix it !!!

    Boggy
    Trending Lyricist I
    May 8, 2024

    Mine gets to rotate phone then when I hit continue there is no response and I can’t get off the screen until I close the app still not able to perform true play hopefully Sonos will see community complaints and sort it out fingers crossed ah 

      Meldrum
      Lyricist II
      May 8, 2024

      Thanks for replying. At least I know it’s not just me !! Let’s hope that Sonos will fix this issue 

      Jay B.
      Lyricist I
      May 8, 2024

      Following. Same thing is happening on both of fmy systems, Arc, Gen 3 Sub, One SL’a and Gen 2 Beam, Mini Sub, Symfonisk Bookshelf’s. 

        shotgun
        Lyricist I
        May 8, 2024

        Same problem with new app. work fine yesterday wish I didn't do the upgrade.

          Franks left peg
          Lyricist I
          May 8, 2024

          Exactly same issue as I have, it’s not a good look for Sonos really 

            Yiu
            Contributor I
            May 11, 2024

            Same here.   A real issue.   iPhone 15 ProMax, IOS 14.7.1. Tried to tune an ARC setup as surround with Sub gen 3.

              Jrgilm
              Lyricist I
              May 12, 2024

              Same issue here.  I have tried

              Rebooting Rounter

              Rebooting Arc

              Rebooing Era 300

              Rebooting Subs

              Activating microphone in Arc.

              Who tested this app for you? Android user?

               

                vdhorst
                vdhorst
                Lyricist I
                May 21, 2024

                Same here - going to see if there is an update somewhere from Sonos. 
                 

                I just delete the app and reinstalled it and nothing. 

                  Jrgilm
                  Lyricist I
                  May 21, 2024

                  I found something intereesting.  When i have TV on the Trueplay freezes when trying to adjust speakers at your favorite location.  When the is off, the app tunes your favorite location but freezes after that.

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