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Trending Lyricist I
May 9, 2024
Question

CBC Radio & Music no longer working after Sonos app after update

  • May 9, 2024
  • 77 replies
  • 3090 views

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.

  • I’ve uninstalled this in my connected services and re-installed it, but that did nothing.
  • I checked another radio station (NRK) and that seems to be working fine. 
     

This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins. 

 

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77 replies

Lyricist II
May 9, 2024

Having the same problem since the update.

Lyricist I
May 9, 2024

Same! Only works via Sonos Radio/TuneIn with the initial ads!

SaraCGAuthor
Trending Lyricist I
May 9, 2024

I’ve resorted to using the CBC listen app and using AirPlay to connect with speakers. I didn’t know TuneIn was an option (but I really dislike TuneIn)

Bumper
May 9, 2024

Yeah I had some CBC links saved as custom urls and they no longer work. The new Sonos app also broke the CBC Sonos integration. Using the CBC radio links in the Sonos app results in fairly long advertisements inserted. Not the end of the world but definitely not an improvement. 
 

Thank you Sara for mentioning the cbc phone app, I’ll use this to avoid the ads. 

Lyricist I
May 9, 2024

Same as all above. 
 

Hey Sonos staff,

Is there a plan to fix this for your Canadian customers, this is a major bug.

Thanks,

Louis

SaraCGAuthor
Trending Lyricist I
May 9, 2024

The Sonos Status page lists CBC as operational so they clearly aren’t aware 

SaraCGAuthor
Trending Lyricist I
May 9, 2024

Hi all 

I reported this to Sonos via the online chat. The rep had me go into my phone and send diagnostics, couldn’t see any issues. Had me try to play CBC via the app on another device (I used an iPad) - same thing. Didn’t work. Sent more diagnostics. 
 

This was the final response. I did indicate there is discussion here on the community page and clearly several of us are having the same issue (not just me!)

Maybe if it gets reported by others they’ll escalate the issue more quickly? 

 

Bumper
May 9, 2024

I can play stations from the Sonos CBC Radio service from the Sonos desktop app as well as other S2 devices. So to me, it looks like an issue with the new app. The new app can’t even play or pause a CBC stream that was started in the desktop app. ETA this was the Corner Brook station stream.

Lyricist II
May 9, 2024

I'm having the same problem.

SaraCGAuthor
Trending Lyricist I
May 9, 2024

I can play stations from the Sonos CBC Radio service from the Sonos desktop app as well as other S2 devices. So to me, it looks like an issue with the new app. The new app can’t even play or pause a CBC stream that was started in the desktop app. ETA this was the Corner Brook station stream.

I was just wondering if the desktop app would work and if it was only an issue with the mobile device app. Thanks.