Fix & Optimize

The revised App is much slower to load than the previous version (same phone - iPhone 11). Slower to find Library albums and to play them. The first album track repeats in a loop rather than proceed track by track. Length of track shown previously does not appear at screen base. Play 3 speaker used. 

In the new app, when I go to my Bandcamp service, and then select recent purchases, I see my collection but they are sorted randomly. Not alphabetical and not in order of purchase, so I have to just scroll through lots to spot what I'm looking for. Can this ability be added? Or if it's there how do I sort? Thanks 

I am trying to sign in to the sonos app on my phone but, despite the app telling me that I have signed in, I keep getting on screen messages that I need to sign in to access this feature. I never had this problem before the update

Hi all First of, yes I am also one of these Guys using an Asus Router (Asus BE-98) My setup is as follows:Beam (connected via Ethernet) Sub (wireless) Move (wireless) Roam 2 (wireless) My Network:Two Wi-Fi (1 all Bands and 1 dedicated to Sonos with 2,4 and 5 Ghz enabled) The Apple TV, HomePod and Sonos are all in the VLAN 51 (wireless and Ethernet)I can control everything by the Sonos app. However, no Speaker shows as Airplay. I went to a device's IP and the /tools.htm page to click the “announce mDNS” button and Airplay appears, however it is not possible o play as I get an instant error message.On my Asus Router, I already disabled Airtime fairness and enabled Multicast and IGMP. However, I can't get Airplay to work, anyone had success? Thanks

We have two Sonos sound bars, and 5 Sonos speakers. Since the app upgrade, we have been able to use our Sonos maybe 50% of the time and as of this week, we can’t even get in to our system.  It Finds our network and then it acts like it’s trying to connect so you can select your music, but it never gets you to that screen. When will this be resolved? And if it can’t be resolved, how do we get a refund on all of our equipment? I think we’ve been plenty patient at this point.

Just recently my Arc when not in use suddenly emits random noises, sort of like popping sounds. It does this quite loudly for around 10 seconds then stops. Thsi is noise happens randomly. Some times 2 or 3 times a day, sometimes once a day and sometimes with a couple of days gap. The first time this happened on first use after the noise the volume on switch on was extremely loud. Since then the volume is always much louder than at switch off when used after the sounds. Any idea what is happening. 

The answer is  don't. Every day you will find an issue with the system. Some days you will find that the status lights are all on. Check your app..it will say no products found. Start again..eventually you will find a toggle switch to off the status lights..it is of course already off. Don't stop there.  Some of the status lights have changed colour too. No explanation or help from sonus. But hey..good news the system may respond but may reward you with just some volume controls working and half of the speakers responding and some not at all. Enjoy the uncertainty of it all, your efforts to resolve any issue will not work..go to bed, switch on in the morning, sometimes it may work if not off the system and head out or put on headphones.. not sonusDon't start me on the new app , lack of android support and the good old apparently lost sonus boost

Well, like the title says. When adding my Sub via the (latest) Android app it crashes. I wired it to the router and that makes it crash even faster. The setup was fine until I bought two Era100s which was a pain as well to add to the environment. So in the end I factory reset the ARC as well which helped to get the Era100s to work - because they got the blinking green LED just after pairing with the ARC. So that works atm.The crashing of the Android app still remains and I cannot add my Sub. I uninstalled the app, I cleared the cache, I reset my router, I restarted my phone, I reset the SUB (and the ARC). Nothing helps. Weird, right?

This is NOT an upgrade, it’s a downgrade and that is not just based on the ugly aesthetics, the app has lost its functionality and begs the question WHAT ARE YOU DOING? The app is now glitchy and despite my high-speed internet takes forever to load. It doesn’t recognise my speakers even though it is playing music through them at the time. The song displayed is not the song playing, it just freezes on the first song of the day and won’t update. The playlist now jumps, pauses halfway through a song and the shuffle button doesn’t work. The fast forward and pause buttons no long respond in real time, it takes 30 seconds to a minute. The home screen is full of greyed out icons. It is generally slow and unresponsive, very much like Sonos tech and customer service who should be addressing the thousands of complaints with speed and concern.It is clear this update was released before appropriate testing, de-bugging and user feedback. What are you thinking Sonos?Despite what I paid for my speake

Is there currently no way to play BBC radio through voice commands? Like ‘ok Sonos play BBC radio 1”? I’ve also added it to my favorites and still can’t get it to play radio 1 via voice. Like ‘ok Sonos, play my favorites’. I assume, currently there is no voice control for radio, as at the moment it plays a promo for radio 5 (random) when I ask it to play radio 1.  

Global player is no longer showing the station icon under recently played. This was fixed a couple of weeks back but is broken again in the latest app.  

My Sonos has been working fine , then Friday, it dropped all products from the system, and after repeated attempts to factory reset, reset routers, attempt to reconnect to the network…blah blah blah, I will not show up as a working system again. I’ve had sonos since it became a thing, and this is really the FIRST problem Ive had.  Thanks !

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

Hi,With latest Sonos app, any search for music in Pandora returns no results. This is a problem I had not encountered in the past. Does anyone have a solution? Regards,CJ

Using the new app I am unable to search Pandora by artist, song, album or genre.  When I search all, I get results on Amazon and Sonos, but nothing on Pandora.  Also, if I choose to play a song on Amazon, a different song plays than the one which was selected.  Is Sonos conspiring against these other services?

Hi, I have an Arc and sub for a 3.1.2 system. I have some speakers in the ceiling connected to a Gen 2 Amp for background music. I was thinking of connecting the amp as surround to the Arc, but: I am seeing conflicting information about Ethernet vs Wi-Fi. The Amp is connected by Ethernet to the router, the Arc uses Wi-Fi. Is this incompatible? Is do both need to be wired or both Wi-Fi?  And I saw a suggestion that if I set up the Amp for surround use I won't be able to stream music anymore to it. Is that true? IE once a speaker is bonded as surround, it cannot be separately selected to play music? Thanks for your insight in advance.

Roam gone from sonos app. Successful factory reset done and orange light illuminated. Has been charging on sonos provided charger for 24 hrs. and orange light still illuminated, but roam not charged.

Gen 3 sub showing up on app as “not connected”.  New arc connected and working fine. Wi-Fi on the arc is enabled. Both sub and arc are on the correct wireless network. Wi-Fi enabled on sub.  I have factory reset everything multiple times and followed the steps all the way through successfully on both the arc and sub.  Following the completion of the steps, Arc works fine and sub remains to show up on the app as ”not connected” 

Good evening everybody I just recently updated my cable box remote control through Optimum. I have tried to install the Sonos beam and they will not recognize the volume buttons. I have tried to restart the system, but no avail as of right now I cannot use the new remote control with the Sonos beam. Any ideas? As reference the new remote control is the black one and not the old silver one

My system is 2+ years old and was working perfectly until a few weeks ago. I wish I could pinpoint an app version, but can not. I two Stereo Pairs setup. in my living room I have 2 One SLs w/ a Sub Gen 3 setup as a pair. In the bedroom I have 1 One and 1 One SL setup as a pair, no Sub. I’m having a problem in both rooms… same problem. When starting to play music from the App, from any device, or when asking Alexa or Sonos to play music via voice, the music cuts in an out, plays, then one speaker, usually the right stops all together. I’ve done several things to narrow down the issue. Factory reset the devices and left the speakers as independent speakers (no sub).  When I did this, music played flawlessly on all speakers either individually or when grouped in any combination.  Reconnected them as a pairs, problem reoccurs.  Factory reset them again and recreated pairs Problem reoccurs. I’ve discovered that when I Airplay music direct to the speakers, without using the Sonos App, musi

 I'm trying to turn on my Sonos Voice Assistant with my Roam 2. I  use Google assistant is that why I can't use Sonos Voice Assistant when I'm using my Roam 2?

I'm a custom AV installer & have over 100 Connects, Connect:Amps, Sonos Amps, Ports, Playbars, Arcs, etc in the field that my clients depend on me to manage. A few days before the 'Hiroshima' update, I just had finished installing a 20-zone Sonos Amp system in a new home. Fortunately, I was able to keep that client (and almost all of my other clients) from updating. I've been doing triage for the few that did get updated... not much fun. So much for background... I do need help solving one issue: During the install & testing of that 20-zone system, I had added my personal Qobuz account so I'd have some decent-quality music to test the speakers, set the room EQs, etc. HOWEVER, I'm now unable to remove my Qubuz account because that feature is greyed out. I tried thru both the iOS app and thru the Windows app... but all manage service or add service or remove service features are grayed out. All I get is the rub-it-in-your-face "App needs updating.... limited functionality..." mes

I am using pandora. The Sonos app shows the music playing but no sound from the Move speker. Help

I have a Pionner Plasma Pro-FHD1 which is a 1080p monitor, no tuner, 2 HDMI inputs and obviously no apps as this is a 2006 monitor.  There are no audio outputs except for speakers which can be attached to the monitor.  I would like to use a fire tv stick or apple tv directly into the Arc, then the Arc output to the monitor for video.  Does anyone know if this is possible?Thanks in advance,Joedok

In the new Sonos app, the music library does not appear. I would like to review Artists, Albums, Compilations, etc.I know that I can search for a specific tune or artist.All I see now are System, Recently Played, Your Services and Sonos Favorites.I sometime prefer to scroll through my music to pick out a song or artist.