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Ruler777
Trending Lyricist I
May 11, 2024
Question

Android App crashes while adding sub

  • May 11, 2024
  • 19 replies
  • 532 views

Well, like the title says. When adding my Sub via the (latest) Android app it crashes. I wired it to the router and that makes it crash even faster. The setup was fine until I bought two Era100s which was a pain as well to add to the environment. 

So in the end I factory reset the ARC as well which helped to get the Era100s to work - because they got the blinking green LED just after pairing with the ARC. So that works atm.

The crashing of the Android app still remains and I cannot add my Sub. I uninstalled the app, I cleared the cache, I reset my router, I restarted my phone, I reset the SUB (and the ARC). Nothing helps. Weird, right?

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    19 replies

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    Ruler777Author
    Trending Lyricist I
    May 11, 2024

    What a mess...

    tsb4515
    Lyricist III
    May 12, 2024

    Okay, so I was able to get it to Not Crash on IOS by resetting my ARC, adding it to my system again, and then it allowed me to add the Sub without crashing.

      Ruler777Author
      Trending Lyricist I
      May 12, 2024

      Nice to hear!

      Koenti
      Lyricist I
      May 23, 2024

      Same problem here with Sub and Android tablet and Android Phone.  Even re-adding existing configuraties to another WiFi area (with same ssid and password) had a problem.  Solution for my arc and one:  reset it completely and restart from scratch.  Sub still not possible to add (crash)

      Ruler777Author
      Trending Lyricist I
      May 23, 2024

      I feel you. Maybe you can ask a friend with an IOS device. Although that's not a guarantee for succes. GL!

      rvia100
      Avid Contributor I
      May 23, 2024

      Similar issues.  If my sub is power on, the system goes crazy.  If the sub is unplugged, the rest of the system seems stable and working properly.

      I have seen many people having issues and Sub is mentioned.  Seems to be a common thread to me.

      I have left it unplugged and given up until Sonos can figure it out.

      Brownmj79
      Lyricist I
      June 6, 2024

      Has the issue with the app on the iOS device been solved?  Adding my sub to the room crashes my app on iOS…

      rvia100
      Avid Contributor I
      June 6, 2024

      I have not even tried. The release also broke my IR remote, so I have disconnected the whole system and using my TV speakers for now. 

      Frank_34
      Lyricist I
      July 3, 2024

      When can we expect a fix for this ?

      I just received my sub-mini, and now it seems I can't use it 

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