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TSquibs
Contributor I
May 10, 2024
Question

Lost control of my third party Subwoofer with my amp this update

  • May 10, 2024
  • 20 replies
  • 722 views

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

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    20 replies

    SeepSoak
    Trending Lyricist I
    May 11, 2024

    I'm not sure why your post decided to pop up for me after I made a similar post just now.

     

     

    I used the search function too and nothing came up haha. 

     

    But same here, same issue. I have 2 Martin Logan tower speakers and a SVS subwoofer connected to my Sonos Amp. Controlling my subwoofer from the app was working flawlessly until I did the new Sonos update. 

     

    Glad I'm not the only one. Sonos needs to fix this asap, I keep having to make manual adjustments on the subwoofer itself. 

      Anonymous
      May 13, 2024

      Same here with a Cambridge Audio sub, the Amp’s sub controls have no effect on the Amp’s signal to the sub.

        Bumper
        Bumper
        May 13, 2024

        Just to add another data point my amp + Sonos sub, the sub controls do work.

          Dan657
          Lyricist II
          May 18, 2024

          What's going on with this new app , I have no control to my sub (ITS A REL SUB ON A REL ARROW WIRELESS ) the system is on and it's all working but the app is not picking it up. I have no controls to it at all I can't even play my music and turn the sub of without unplugging it 

           

          Why change the app when it's fine how it is?

           

            SeepSoak
            Trending Lyricist I
            May 18, 2024

            @Corry P any chance we can get some word about this man? People have not been able to control their subwoofer from the Sonos AMP ever since this new update came out. It only works for those that own a Sonos Subwoofer but I bought my Sonos AMP to control my 3rd party Subwoofer.

              Jsuh0
              Lyricist II
              May 19, 2024

              @Corry P please add sub controls back to the Amp. You guys are nerfing your product so bad. I will look for alternatives if this isn't fixed soon

                Corry P
                Corry P
                Sonos Staff
                May 24, 2024

                Hi @SeepSoak & @Jsuh0 

                We are aware of the issue and will have it fixed, but I have no ETA for a resolution as of yet.

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                  Jsuh0
                  Lyricist II
                  May 24, 2024

                  Thank you. As long as it will eventually be fixed I can work around it for now 

                    SeepSoak
                    Trending Lyricist I
                    May 24, 2024

                    Hi @SeepSoak & @Jsuh0 

                    We are aware of the issue and will have it fixed, but I have no ETA for a resolution as of yet.

                    I appreciate the acknowledgement on that. 

                      brucemac
                      Enthusiast II
                      May 24, 2024

                      +1

                      3rd party sub controls do not work with sub out on Amp. Ironically, if you add a Sonos Sub and leave your 3rd party sub connected, it works. Who’s going to do that though. 😶

                      Has to be an oversight. 

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