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TSquibs
Contributor I
May 10, 2024 7:16 PM UTC
Question

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

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    Hopsngrains
    Contributor II
    May 28, 2024 2:56 AM UTC

    Glad others are having issues with the new app and the The Sonos amp in ability to control my third-party sub. Never had issues before. Why do people feel like they always have to change things. Just making it new does not make it better!

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      Willbot79
      Contributor I
      May 29, 2024 8:37 AM UTC

      Sonos has completely failed with this new update.

      I have a third party sub connected to my Sonos amp with floor standing speakers and has work a treat since I bought the amp a yr ago.

      Great sounding, precise and clear.. I will give them that but why this update with bugs that should have been overseen before release?

      Its quite obvious this has upset a lot of people who pay good money for the product.

      Sonos, get your act together and sort it out sooner than later.

       

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        Mikeymikemike
        Lyricist II
        May 31, 2024 5:11 PM UTC

        Hi @SeepSoak & @Jsuh0 

        We are aware of the issue and will have it fixed, but I have no ETA for a resolution as of yet.

        Hello Corry,

         

        Can you please get this working again ASAP. I am lodging a return for my amp if this is not resolved soon. And if possible please get the team to make the high and low pass filters fully adjustable and not locked in high and low pass between 50-100. Just go 0-100 for both high and low please.

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          Corry P
          Corry P
          Sonos Staff
          Jun 17, 2024 8:41 AM UTC

          Hi @TSquibs et al

          Could I ask one of you to please post a screenshot of the app with the Sub settings for your third-party subwoofers missing? Thanks.

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          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          sgrastar
          Lyricist II
          Jun 19, 2024 9:19 AM UTC

          Is this what you needed? All of these controls no longer function for my third party sub.

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          Corry P
          Corry P
          Sonos Staff
          Jun 19, 2024 1:33 PM UTC

          Hi @sgrastar 

          Thanks - I mistakenly thought the settings were missing, not that they were there but not working. It’s clear upon re-reading the first post. I’ll forward that screenshot to my colleague anyway though. Thanks again!

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          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Mikeymikemike
          Lyricist II
          Jun 19, 2024 2:42 PM UTC

          Hi @sgrastar 

          Thanks - I mistakenly thought the settings were missing, not that they were there but not working. It’s clear upon re-reading the first post. I’ll forward that screenshot to my colleague anyway though. Thanks again!

          Hi Correy

          While you’re at it, can you ask your colleagues to implement independent high pass and low pass filters on the sub and speakers, some users prefer their speaker to be full range when connected to a sub, rather than locking high and low pass together. 

          I know you can’t make any promises but please ask if it’s possible

          thank you 

           

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          Corry P
          Corry P
          Sonos Staff
          Jun 20, 2024 9:10 AM UTC

          Hi @Mikeymikemike 

          I recommend you create a new thread for a feature request - we can then tag it and pass it along to the relevant teams for consideration.

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          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          qmaur
          Avid Contributor I
          Jun 24, 2024 10:45 PM UTC

          In my case the settings were missing at first. They have come back a week ago or so, but they have no effect (except for the Crossover slider) I tested with a frequency generator app.

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          Willbot79
          Contributor I
          Jul 3, 2024 7:59 AM UTC

          Can confirm third party sub controls in app now working, 3rd July ‘24.
          Sonos, thank you but pls don't ever do this again.
           

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