Fix & Optimize

I’ve set my speaker up with Ethernet and works fine. When trying to set WiFi connection it says it can’t find the speaker 

I am new to Sonos (last month, so dealing with all the fall out of the app). I have my Arc in my living room with two Era 300 surrounds and one Sub gen3. Then I have an Era100 in the kitchen and bedroom. With this same set up I was able to select all the room within the app and play music on all zones and control the volume on all. Now that I’ve had it a couple weeks I can’t seem to be able to send any music to the Arc system through the Sonos app. It works fine on the Era100s, but when I check off the Arc it just does nothing. If I then go into Spotify and select that Arc as a speaker it plays well through all speakers and I’m able to control through the app. What am I missing, I why can I not control them all from Spotify within the Sonos app. It’s really hard justifying the bucks to people, let along myself, when it’s working like this. 

Is it also the experience from others that the Sonos roam SL is so far the worst product by Sonos?it takes 2-5 trials every time to set it up. It seems to fail in putting itself to power safe mode, it has issues connection and then the most absurd feature about not being able to connect to the Bluetooth without first setting it up with WiFi….

Now and then while watching TV, my Sonos system seems to hear a command from the TV audio - I assume some chunk of audio sounds like enough like “Hey Sonos” to get triggered. This causes the audio to duck, and sometimes the system says “Yes?” I feel like the system should be smart enough to ignore its own output. If it’s supposed to be, it’s not working in this case. I feel like this doesn’t happen when playing music, just TV audio via eARC.

ran through system adds and can’t identify products.  I ran through wizard, can’t seem to fix it

I have two Sonos SL One Speakers. The one in the living room works fine. But when I try to listen to the one in the kitchen at the same time, I get a message on the app that says, “Unable to connect. Try again later.”

Greetings. I have several Sonos devices (Beam, Sub, several Ones, all connected in S2 app. I’ve had constant issues with devices cutting in and out, often severely, to the point that I’m considering taking them all out permanently and investing in something else. Most are wall mounted and some ones hard wired so not a simple task. My house is 95 years old with thick plaster walls, because of that I have 4 Asus routers all hard wired together (via Cat6 that runs in the basement and up to the routers) and using AIMesh which provides great coverage in my 1600sq house. Sonos “shouldn’t” have issues, but they do.In a final step, I purchased 2 Boosts off of eBay. Hard reset both. S2 app will not detect them unless they’re plugged into my router. When plugged in, S2 app detects and then says that I need to unplug them from the router to setup and then reconnect them later - click “done” is the only option. So I unplug from router, click “done” and back to the app. It doesn’t do anything to ad

I’m trying to figure how the music is played on a system with a couple of connected speakers through a WiFi network.Let’s say in a first round that I want to play music on a single speaker. Can someone explain to me the way the stream is played to that particular speaker?If I look at the system information (Windows application), one can read ‘Associated Product: IP address’ then the list of the respective products whith their own IP addresses including the one labelled ‘Associated Product’Does that mean that the Associated Product is kinf of a master in the system? If yes what is its role and how it processes the requests from the user?I ask those question because I experience for 2 months or so frequent interruption of the music and, when I try to re-play the channel, I get a message that the system is unable to connect to the source.Any help would be appreciated.

I have had this problem ever since I bought this speaker where Sonos will not recognize the network.  I tried hard resets a few times and was able to get it to work until power went out and I lost WiFi.  WiFi signal is strong and the modem is a brand new. Rev. 2.1 Firmware CGM4981COM7.3p3s1-PROD_sey.  I was able to get it to work with an ethernet cable but I prefer WiFi.  I went into the xfinity site to see what features i can edit.  xFinity does not recommend splitting bands with 2.4 and 5GHz.  I don’t understand the reason.  Also, the modem is set at WPA3- Personal Transition but offers WPA2 and WPA3 -Personal as other options.  I don’t know what these mean and what I should change.I hope someone has answers. I thank you in advancePaul 

I have been building my Sonos system in my house for a while now.. I currently have 10 zone play 5s in my bedroom that I run with the S1 app, I went ahead and bought a Sub Gen 2 from eBay for like $490 and now I got it and I cannot use it because the downgrading feature has been removed from the apps, temporarily I hope……. I so badly want to hear how this sub sounds. Please, has there been any chatter of when they will re Integrate This feature into the Sonos app so I can get this downgraded to S1?

Hi, Can I use the Sonos mobile app on my iPhone to play/control music from my Mac desktop?  I think I used to be able to do this but it seems like the Sonos desktop no longer functions?  I can play music on my Sonos using my Mac, but I cannot control it from my phone. Is this possible?  Thank you!

Hi I’ve recently changed my WiFi and can’t connect my Play 5 to the new router (BT Smart Hub 2). I’ve done a factory reset, after which I get as far as entering the WiFi password, then it says connecting to the WiFi but after a few minutes it says your product has been connected but might not show in your system, in which case unplug the product, plug back in and complete the process on System Settings. When I try this it doesn’t find my Play 5 ?

Can Hoopla audiobooks be listened to on Sonos speakers?  We have Play 1 speakers.  

I have tried all there solutions to try to get the Android app to connect to Sonos Era 300. Nothing works. The suggestion to use a different phone or device is totally stupid. I want to use my phone to connect to the speaker. Anyone have any suggestions? 

If i turn down ore up the sub in the new app . Nothing happens whit the Sound .If i turn of ore on Trueplay nothing happenings whit Sound . * app *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Playing Artist/top tracks... Have to play one by one. What happened to the options play the list or random play?

I have a Sonos Arc and 2 Sonos Ones as Surrounds connected to my living Room TV, I  also have a Sonos Beam 2 connected to my bedroom TV, the app has removed all these speakers connected to TVs. They still work with the TVs they're connected to but I can't see them in the app anymore. I've tried to add them back but the app can't see them. How do I fix this?

It’s good to see some of the features returning after the problems that arose from the recent app update and I’ve now managed to reconnect my music library, but seem to have a problem when trying to browse songs in my Library (and the ability to search the Music Library hasn't yet returned).  I can browse the full Library ok by Artists, Albums, Composers and Genres, but when browsing Songs the list stops after the first 100 songs (listed alphabetically).  Artists, Albums, Composers and Genres all display the full listing ok and I can see all songs (thousands) ok when browsing using the Mac Controller, so this is problems is specific to the iOS app (80.3).  Does anyone have the same problem or know how to fix it?

I am using S1 due to equipment limitations that preclude an upgrade.  When i try to play either of these two podcasts, and certain others, I get the response “cannot play the podcast xxxxx, the connection to pocketcasts was lost”. But he fact is, the connection is not lost.  When i select other podcasts on Pocketcast, they play just fine.  Sonos tech support gave me the standard blurb - Unsubscribe and then resubscribe.  This of course doesn’t work.  Sonos then states that its something on pocketcasts end, and they can be of no further assistance.  I must take up the problem with Pocketcasts.   I’ve refused to do the digital run around for 8 hrs ., only to find that i’ve wasted 8 hrs of my life;  Mainly for the fact that I have a real life with lots of other obligations, i just want to listen to the podcast!!  Has anyone else had this problem?My overall impression with Sonos is that it is very flimsy platform.  It seems to actively seek out reasons to not do what you ask of it.  Althou

I have an old Sonos play 5, not used for a couple of years. Lady time it worked with a 3.5mm cake plugged in.  Now it asked to update the software, and I tried after a factory reset, with an Ethernet cable plugged in.  Sonos mobile app can see the device and suggests I update it. I try to, but it says Error 1002. Light flashes green green when power restored. Help!

So it seems you can't play your Sonos playlist to your Sonos Ace headphones!!!!! WTF!!!!!As a work around would it be possible to play the playlist out of an Arc and use TV Audio swap to transfer the output to the headphones? If so would I be able to use the sonos app to select a different track from the playlist etc as I would if playing to a normal sonos speaker? Also what is the range like for TV Audio Swap, how close do the headphones need to be to the Arc?

re New App.Not only does the equaliser NOT WORK I have lost all the midrange sounds PLEASE HELP!This is not what I expect from SONOS please reinstate the old App and give us our lives and our MUSIC back.

My Deezer sub menu is not opening within the Sonos app. I have uninstalled both Deezer and Sonos: it continues to tell me “something went wrong. Try again “. Other services are working, as is the stand alone Deezer app. This is just the latest problem since the Sonos app was up(down)graded ! Has anyone else had this problem?

Hello -- I’ve got a Sonos system with a port, a playbar, and 4 individual Sonos speakers.  The port is connected to a receiver so I can play Sonos content over speakers, and also to a CD player.  The playbar is connected to the t.v., and I can play t.v. audio through both the playbar and the speakers if I choose.I’ve got a 2nd receiver, and a 2nd pair of speakers I’ll be setting up in another room.  Is there any way for me to connect this 2nd group to my overall Sonos system?cheers, Cheryl

Who on earth comes up with the brilliant idea to develop such a poorly managed iOS app... Why should everything always be new, be changed due to marketing ideas, be worse? What a pity!One detail: Where is the alarm clock function to be found in the iOS app?(a user of the first SONOS hour...)