Fix & Optimize

Hi guys, I just bought a new Amp for my office. My phone can connect to Wifi normally, but when setting up Amp at the password entry step, the App says I entered the wrong password.I have consulted with the articles about Sonos system requirements and I have met all of them.https://support.sonos.com/en-us/article/sonos-system-requirementsI have checked in the router, my phone uses data normally, Sonos can also connect but cannot receive IP. Can anyone tell me what this issue is and how to fix it?

I was upstairs today in my drum room, when I played music on my 5’s the tv Sonos system turned off any ideas?

How do I connect a Sonos turntable to our current system which consists of Amps and in wall speakers.The Amps are located in the basement so connecting the turntable to them is not an option.Thanks for your help

I have 3 Sonos One and a Beam. All been fine until last few days.  Now asking either Alexa or Sonos voice to play my music or BBC radio one - says ‘now playing..etc’ but then nothing plays. Have disconnected, reconnected, rebooted etc and the only thing that works is controlling via the app.  very frustrating- any ideas?

I’m using an Apple Studio M2 Max and a Sonos Arc without any sub or surrounds, connected to an LG TV through HDMI eArc. I need help setting up MacOS’s “Audio Midi Setup” program.Currently I use the format: 6ch 24 bit integer 48.0 kHz and have the speakers configured as 5.1if I choose 8ch 24 bit integer 48.0 kHz I can configure the speakers as Atmos 5.1.2but when I try to apply this, I get an “Overlapping Channels” error.Does anyone know what setting I should be using in Audio MIDI Setup for the best sound?

I when playing the volume at a low level, Alexa follows the volume level. In my opinion, Alexa needs to be set at a consistent level to be able to utilize her responses. Please provide an update to the app where the volume of the assistant can remain at a consistent level.

I want to setup a music library for all my media files. I was wondering if I could transfer the music to my Xbox Series X and use that as a network available drive, rather than buying a NAS drive.

Hello,I use some old Sonos S1 units and they have worked fine until recently. Yesterday I wanted to connect a second device by cable to try to create additional stability, but since then I have not been able to connect to my Sonos system. I've just turned off the power on my router and on my Sonos devices and turned them back on. I have tried to connect to one Sonos device at a time, but the Sonos S1 app keeps saying that the system cannot be found. I've also reset the app and it hasn't changed anything. I also reset one of the devices.What could have happened? Thanks in advance.

Sonos One microphone stopped working.Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

Is anyone else suffering from not being able to add a speaker pair room to a group?  I have " everywhere" group and the wonderful new app refuses to save the change when I add kitchen to the group.  Any ideas?

I must be missing something.Updating my sonos software should not take this much effort.I come home from an extended time away. I open my sonos app and get this message *There are no devices on your network" go to settings to update whatever. So I go to settings and sonos finds my devices and I choose the first object it finds by serial number. I choose it and sonos tells me it is a sonos 1 SL. Ok I only have 4 of them in different rooms of my house. So I choose it and sonos does it's thing and I tell it to go ahead and play a sound. I think I hear a chime and I run to the room it is in only to be told I took to long to go up a flight of stairs. So I ask sonos to do it again. It does it's sonar bulls*** and I have to turn my phone around so it can speak clearly into the f****** microphone. It finds it and tells me to push a button. So I go get a ladder because it is up near the ceiling and press the button. Now sonos asks me for a password. I enter the password and am asked would you l

Hi there, I just purchased a used Sonos Playbase, but it has this weird metal mount stuck to the bottom - I do not know what it is or now to remove it. Any help would be much appreciated please - especially with regard to ‘how to get it off’. Thanks 

How to connect Sonos Beam 2 to a mobile hotspot? I use a mobile network as the main source of internet at home, also for connecting other devices.

Hi allI currently use a Sonos Amp to power two wired front speakers.I want to make a 4.1 setup as home theater by adding a sub and two ceiling speakers above sofa.Is that something that Amp can manage and do you think the two ceiling speakers will give good home theater performance? Many thanks!

Bonjour mes playlist sonos ne marche plus. Les morceaux sautent au boit de quelque secondes et il n y a pas de son.. les playlist deezer fonctionnent normalement.que puis je faire ? MerciModerator edit:Google Translate-Hello, my Sonos playlists no longer work. The songs skip after a few seconds and there is no sound. The Deezer playlists work normally. What can I do? Thank you

I have used Sonos speakers to listen to music every night when going to sleep for the past couple of years. In the past couple months though the volume on every song is wildly different. If I start off at a soft volume the next song may be blaring loud and needs to be lowered. Then the next song will be too low to hear. It did NOT used to work like this. I play directly from Apple Music on my iPhone over airplay. I have sound check turned on. This got so bad that I just bought some lower quality HomePods for my bedroom. Every song is rock solid on the same volume. I NEED this from Sonos. Please fix this 

Will the Play:3 ever work like it used to? Or should I move on? 

I have a Sonos beam with 2 x Sonos One - recently they have stopped working - I did the hard reset on both, one is working the other is now on another system & I am unable to pair them with the beam to create surround sound? I’ve tried everything, i.e. remove surrounds, factory reset on all sonos including the beam? I’ve ‘forget this system’ but nothing works? 

Hello! I set up a new Sonos Ray today. Tv Remote connected without problems, and I can control volume. But the mute button doesn’t work. Older (10 years) JVC TV. Any suggestions?

Some tracks play with distorted sound on my Sonos speakers, while others are fine. What could be causing this issue?

I have two WiFi networks coming from one router. The first one “WiFi A” I give guests the password so they can use WiFi. But “WiFi B” remains private and only I have the password. How can I make connection to the port only possible if you are connected to “WiFi B”? 

Hiya. I have a Sonos Arc coming next week so upgraded to the Sonos 2 app All of my other Sonos bits have connected fine. Although I have had to create a new account for my Play 5 in the old app. But my gen1 sub won’t connect to my playbar now. before I used a Sonos bridge to connect everything but that is not compatible with the 2 app. Any help would be appreciated but please keep it simple as I’m not Teck minded. 

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Okay Sonos, you promised (live during the last AMA session) that the Ace would be updated with some kind of new TrueCinema capabilities by the end of July.It's July 31st and not a peep.…Should we be worried?

As a long time Sonos user, I wish more focus and attention be given to the installation of a Music Library. This special feature, in my opinion, is what sets Sonos apart from other current music streamers. I'm a collector and many of my treasured albums are out of print and are not on streaming services. This is one of two major reasons why I considered Sonos as the gold standard in wireless music distribution. The other being its wireless multizone capability.I have a combination of legacy and newer Sonos units. I obviously use the S1 as my app in order to accommodate and play all my units in one system. However, the Connect Amps and Play 5s can only play music from my library when grouped with a Connect or with any of the newer units. I've reset my legacy units several times but they still are denied access to my library. By the way, my NAS is a Synology that contains only music and picture files. Would appreciate recommendations on how to fix this.  And no, I do not want to get rid