Fix & Optimize

If I’m playing say on my laptop or iPhone through my headphones on Spotify then I change to one of my Sonos products then no sound comes out and the song is still playing through the timer. Only if I rewind the bar to the start of the song will it start playing. Very annoying

Has anyone experienced considerable delay when trying to pay a playlist, including 'All Songs' as well as when shuffle is pressed, it hangs for 20-30 seconds if not longer. Please can we escalate to developers to fix this app problem.

I really do love the Sonos stereo pair with sub system.  Got my wife one as well.  We share an Amazon Music account and all is well there.  Just added an Apple Music Family Account as well.  When using “Hey Sonos” commands there are songs that will play on mine and not on hers and other songs play on hers but not on mine.  Have never had this issue with Amazon Music.  We use Apple Music in her vehicle as well.  Any thoughts on why this is happening and how to remedy it?Thanks in advance..

The bottom UI display runs through the Apple playlist , but doesn’t play it

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…I have also reset the voice assistant couple times as well diagnosis number: ************** Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Is it ok to place it on a bookshelf?! Other option is to put it on a floor? Which one is better?

With this new app I am having problems with Alexa.  When I try to reset by removing everything from Alexa and removing the voice assistant from Sonos it wont let me remove Alexa from Sonos.  I was on the phone for 3 hours with Sonos with no luck.  Need level 2 support but cant get an appointment because there to busy.  Anyone have any ideas as to how to remove Alexa from Sonos so I can reset.

The Sonos App works on my computer and my Samsung phone work fine, but I've downloaded onto my Wife's Iphone 14 and it just can't find the system. All are on the same Wifi network?

HiI have a Sonos Beam Gen2, it is connec using HDMI ARC to my Samsung 65”. It has been working perfect for 1 year.The last month it suddently stop playing sound from the Samsung TV. The LED on the Sonos turns red.When i restart both Sonos and TV it can play again but often stops after 15-20 minutes again.I have tried:Chaning HDMI cable Factory reset Beam Gen2 Checked for newer firmware on both Beam Gen2 and TV. No newer softwareAny suggestions on what to do or is it a softare/hardware error on the Beam Gen2? It is still under warranty,Please let me know what is best to do

How do I control room volumes separately on this new app?  

So since the new app update my Sonos mini sub wouldn’t work with my Sonos ones tried to reset  however now it just won’t connect but will show up in the tab menu for a bit then disappear im also having issues with music going on & off or skipping as well as my ablums on Spotify saying something went wrong what going off here as I have over 10 Sonos items that cost me a lot off money for me not able to use the products properly what’s going off Sonos?????  

A couple of weeks ago I was able to add my own music to my Sonos system, tried to add a mix yesterday and I am now getting this error “UNABLE TO ADD SHARED FOLDER TO YOUR MUSIC LIBRARY (913)This is really annoying and frustrating that I can’t listen to my own tunes, what has changed? and is there a fix for this?

I use Sonos app to play music with beam gen 2 over airplay. How do I manage volume by hardware of phone volume button or any other hardware button. I dislike the laggy sonos app. Phone device is iphone 15 pro max. Thank you 

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

I have a bar and am currently using two Play 1s.  I want to buy two more Play 5s and pair all four speakers.  so I can place them on all 4 cor ers of room and keep volume lower but equal throughout space. 

Hi. I have an old connect amp powering two passive speakers. I want to connect the amp to a new frame tv so that the tv audio plays through the passive speakers. The problem is my connect is old and does not have an hdmi port. Can I get around this problem by using an hdmi arc extractor, and if so, will I be able to control the tv volume from my tv remote?  If so, can you recommend an arc audio extractor that will work?

Hi Is there a way to use Play1 as speakers for my WindowsPC ?  Specifically trying to use it for Disney+ streaming (via  browser or app). Thx !

Following the most recent updates, long-standing alarms no longer work. Newly created alarms don’t work.

It doesn’t respond to my commands. It doesn’t work no “on”no nothing

I recently moved my music from PC to Mac and now Sonos refuses to see it. I go into the usual manage settings to add music from my computer or external drive, find my music folder on my Mac (which is on the Mac’s SSD) andI get the error “Sonos unable to add the music folder.  Access to the shared folder is denied- check the user name and or password”. I have checked and re-checked that the folder is shared but do not know what else to do. It was so simple on my PC!!!Any help please?

I have the latest release of the Sonos app on my iPhone. The relaxers notes say that it will now enable me to find my local music library on my Mac which is running Catalina. I have followed all the instructions on both Apple help and Sonos help. I still cannot add my music library  to my Sonos system. I am so frustrated as I have a large music library of ripped CDs and I cannot play them on my Sonos system. Can anyone help please.

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

Hi since the updates my system (running the S1 app) is no longer showing playlist or album names when browsing Apple Music. See the screen grab   I have tried removing Apple Music and then re linking but no joy    is this a So os issue or something I can resolve? thanks for any input   

I received a Sonos play 1 speaker as a gift, never used this before, don't want to sound dumb, but can I play this speaker through my mobile Bluetooth by itself without a Sonos system?..I downloaded app, followed the directions for set up, but doesn't connect, I have T-Mobile as provider and doesn't require Wi-Fi..am I missing something here?..ty if can explain..🎶ohh and is this speaker Bluetooth compatible, because it don't have icon.. although it said it was trying to connect, but never did and my mobile doesn't recognize this device???I confused!!🙄

I have a paired set of play:1 in my living room and a playbase. The play:1 pair keep loosing connection to the network.