Trending Lyricist I

Question

After upgrade to new sonos, Alexa is not working

Forum|Forum|2 years ago
May 15, 2024
46 replies
3723 views

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

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UKMedia

If a speaker is off line and you’ve disabled and reenabled the Skill, the next step is to power down your Beam for 2 mins (ish) and then power back on.

Remember: Sometimes Red Wine helps :)

S

Sam_cyAuthor

Trending Lyricist I

I have tried as well but still not responding to "alexa"...

C

chrislot

Lyricist III

I am having the exact same issues on the Sonos Arc with the latest update. Something is broken with the latest update because when I click on Amazon Alexa under the Sonos Arc for voice assiatant, nothing happens.

I have tried as well but still not responding to "alexa"...

K

kingp0dd

Trending Lyricist I

i am unable to add alexa too. i tried removing and re-adding it, but this is the error i get

UKMedia

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

Remember: Sometimes Red Wine helps :)

S

Sam_cyAuthor

Trending Lyricist I

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

yes. It said the alexa is already added.

UKMedia

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

yes. It said the alexa is already added.

Was your product listed? If not did you try adding? If yes, try removing and re-adding on that screen.

Remember: Sometimes Red Wine helps :)

S

Sam_cyAuthor

Trending Lyricist I

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

yes. It said the alexa is already added.

Was your product listed? If not did you try adding? If yes, try removing and re-adding on that screen.

Do you mean removing Beam from my sonos?

S

Sam_cyAuthor

Trending Lyricist I

why is it suddenly changed to "answered"...?

UKMedia

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

yes. It said the alexa is already added.

Was your product listed? If not did you try adding? If yes, try removing and re-adding on that screen.

Do you mean removing Beam from my sonos?

No. In the Voice Assistant screen from my post above, is your Beam listed as Enabled within the Amazon Alexa selection? If not then please select Add another product and select your Beam. If it is listed as enabled then select your Beam and select Remove Alexa and then re-add Alexa to your Beam by selecting Add to another product.

Remember: Sometimes Red Wine helps :)

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