After upgrade to new sonos, Alexa is not working

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After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

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chrislot

Lyricist III

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

When I click on Amazon Alexa under the voice assistant, nothing happens. I don't know how to remove the device since the app doesn't do anything.

I made a screen recording so you can see what happens.

https://easyupload.io/0l9nyu

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UKMedia

Sorry, if you’ve tried these steps but it’s worth confirming.

If you open the Sonos App and click the gear wheel in the top righthand corner of the screen, then click Manage next to you system name, then scroll down and select Voice Assistants.

Do you see Amazon Alexa listed? If yes, please select it and if your device is not listed, then please select Add to another product and select the device you want to add Alexa to.

When I click on Amazon Alexa under the voice assistant, nothing happens. I don't know how to remove the device since the app doesn't do anything.

I made a screen recording so you can see what happens.

https://easyupload.io/0l9nyu

If that’s the case, I think that you need to call Sonos Support, as that’s different behaviour to my App.

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Remember: Sometimes Red Wine helps :)

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chrislot

Lyricist III

Is this board not monitored by Sonos support personnel?

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UKMedia

Is this board not monitored by Sonos support personnel?

Yes but unsurprisingly they are extremely busy at the moment. I, and the other forum regulars, are trying to help.

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Remember: Sometimes Red Wine helps :)

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farrell5000

Lyricist III

The new software is complete garbage. I had to disable all voice assistance on my ARC. After new software update it just triggers off the TV audio constantly.

THE NEW SOFTWARE IS COMPLETE CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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