After upgrade to new sonos, Alexa is not working

That’s strange and probably means that your Amazon account and Sonos aren’t linked correctly.  Can you open the Alexa App and deregister your Beam by following the steps below:

1. Open the Alexa app on your mobile device.
2. Go to Settings.
3. Select the device you want to deregister.
4. Tap Deregister.

Then Disable and Enable the Sonos skill again (I know that you’ve tried this but deregistering may change things)  Then go to this screen again and see if anything has changed.

I have done this before already and still not working

It doesn’t help that I can’t replicate the issue and I use Alexa and have a Beam within my system.

I’ve got one last suggestion.  It’s a long shot but can you follow the steps in my post below:

they say iOS app work but not android? are you using iOS @UKMedia ?

i’m on android, and i can’t make it to work. i already removed Alexa and re-added it. 

after re-adding, i get this message:

after clicking not now, Alexa still shows as added and available but voice commands are not recognized on sonos device.

i also tried relinking Sonos skill in Alexa app, but still no luck

they say iOS app work but not android? are you using iOS @UKMedia ?

 

i’m on android, and i can’t make it to work. i already removed Alexa and re-added it. 

 

after re-adding, i get this message:

 

 

 

 

after clicking not now, Alexa still shows as added and available but voice commands are not recognized on sonos device.

 

i also tried relinking Sonos skill in Alexa app, but still no luck

I'm using the Android App without issues at the moment. 🤞

they say iOS app work but not android? are you using iOS @UKMedia ?

 

i’m on android, and i can’t make it to work. i already removed Alexa and re-added it. 

 

after re-adding, i get this message:

 

 

 

 

after clicking not now, Alexa still shows as added and available but voice commands are not recognized on sonos device.

 

i also tried relinking Sonos skill in Alexa app, but still no luck

I'm using the Android App without issues at the moment. 🤞

You tried to remove alexa and re-add it? 

Nope and I don't want to try it. 🤣🤣

Same i dont have such option to remove alexa...

Im having the same exact issue. 
 

I’m having the same issue with my Beam and One. Have deregistered both in Amazon.  Disabled skill. Deleted devices from Alexa. 
Switched both off. Deleted apps.  Rebooted router and phone. Reinstalled apps. Rejoined system on Sonos app. 
Relinked in Alexa app. 
In Manage devices voice assistant. Shows Alexa is already added still and cannot click on it. 
Spent hours on this and can’t get through to support.  
Was going up the wall. At least now I’ve found this thread I know I’m not alone!! 

All

I managed to get through to support. 
They said that Alexa not working is a “known issue” and we will have to wait for the fix to be released  

(The link to the “known issues” doesn’t seem to include this major bug though so when it will be fixed is anyone’s guess)

I see. The current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.