After upgrade to new sonos, Alexa is not working

Forum|Forum|2 years ago
May 15, 2024
46 replies
3723 views

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

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UKMedia

Thanks for the update, this is very useful information. 👍

Remember: Sometimes Red Wine helps :)

C

chrislot

Lyricist III

Just to circle back to this. I contacted phone support last night and as one of the troubleshooting steps, they had me perform a factory reset on my Sonos Arc. After that I was able to add Alexa again and now have it working again. Sucks that I had to factory reset though because I lost the TruePlay configuration and don't have easy access to an iOS device to set it up again since it doesn't work with Android.

J

JBarrington1968

Contributor I

Factory reset was what I was going to do to try to reset the baseline. Encouraging to hear that may be a useful direction

S

SchwartzFox

Lyricist I

I just got off the phone with Sonos tech support. After many troubleshooting steps were taken to get Alexa connected I was told that this is a known issue with the new app and developers are currently working on a fix with no ETA.

P

PablinJM

Contributor I

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Same issue here

L

LJG777

Thanks for the update, this is very useful information. 👍

This was on another post as a workaround.