After upgrade to new sonos, Alexa is not working

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After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

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UKMedia

Thanks for the update, this is very useful information. 👍

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Remember: Sometimes Red Wine helps :)

C

chrislot

Lyricist III

Just to circle back to this. I contacted phone support last night and as one of the troubleshooting steps, they had me perform a factory reset on my Sonos Arc. After that I was able to add Alexa again and now have it working again. Sucks that I had to factory reset though because I lost the TruePlay configuration and don't have easy access to an iOS device to set it up again since it doesn't work with Android.

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JBarrington1968

Contributor I

Factory reset was what I was going to do to try to reset the baseline. Encouraging to hear that may be a useful direction

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SchwartzFox

Lyricist I

I just got off the phone with Sonos tech support. After many troubleshooting steps were taken to get Alexa connected I was told that this is a known issue with the new app and developers are currently working on a fix with no ETA.

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PablinJM

Contributor I

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Same issue here

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LJG777

Thanks for the update, this is very useful information. 👍

This was on another post as a workaround.