After upgrade to new sonos, Alexa is not working

Forum|Forum|2 years ago
May 15, 2024
46 replies
3723 views

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

diagnosis number: **************

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M

MrSound

Lyricist I

It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked.

UKMedia

It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked.

I’ve heard of this when someone has multiple Amazon accounts on a single phone.

Remember: Sometimes Red Wine helps :)

A

Arthorn

Contributor I

I got a message from the Sonos App saying that one of my Sonos devices has no internet connection. It’s odd as all of them are connected to Wi-Fi.

M

mcacuk

Lyricist I

Hey, any luck resolving this? I have the same issue on all of my Alexa enabled Sonos devices 😐

A

Arthorn

Contributor I

Hey. I managed to solve the issue. It has been a long while. Here is how I did it. First, disable any current Voice assistant. Then you should be given more choices for Voice Assistants. You can now choose Alexa. I hope it works. Good luck!

M

mcacuk

Lyricist I

It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked.

This did it for me, thank you!

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