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Sam_cy
Trending Lyricist I
May 15, 2024 1:49 PM UTC
Question

After upgrade to new sonos, Alexa is not working

After upgrade to new sonos app. The alexa is not working on my Beam. And from alexa app, it appear the speaker is offline.. No matter how many time i disabled and reenabled the skill…

I have also reset the voice assistant couple times as well

 

diagnosis number: **************

 

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    MrSound
    Lyricist I
    Jun 19, 2024 12:57 PM UTC

    It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked. 

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      UKMedia
      UKMedia
      Jun 19, 2024 1:10 PM UTC

      It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked. 

      I’ve heard of this when someone has multiple Amazon accounts on a single phone.

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      Remember: Sometimes Red Wine helps :)
      Arthorn
      Contributor I
      Jun 19, 2024 10:16 PM UTC

      I got a message from the Sonos App saying that one of my Sonos devices has no internet connection.  It’s odd as all of them are connected to Wi-Fi.

       

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      mcacuk
      Lyricist I
      Aug 4, 2024 9:15 AM UTC

      Hey, any luck resolving this? I have the same issue on all of my Alexa enabled Sonos devices 😐

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      Arthorn
      Contributor I
      Aug 4, 2024 2:22 PM UTC

      Hey. I managed to solve the issue.  It has been a long while. Here is how I did it. First, disable any current Voice assistant.  Then you should be given more choices for Voice Assistants.  You can now choose Alexa.  I hope it works.  Good luck! 

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      mcacuk
      Lyricist I
      Aug 6, 2024 8:08 AM UTC

      It's the weirdest and completely most bizarre fix but it worked for me. I had the exact same issue. I'm using an android phone, I uninstalled the Amazon shopping app. Then was able to activate the Alexa function with out issue. Then reinstalled the Amazon shopping app. I have no idea why it worked but I saw that few ppl on another chat tried solution and it worked. 

      This did it for me, thank you!

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