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The latest Sonos Upgrade

Forum|Forum|2 years ago
May 13, 2024
74 replies
4584 views

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.

its a joke…. I assume.????

I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.

No doubt there will be no apologies or an offer to resolve this bloody fiasco.

GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

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Best answer by TheHep

Also, make sure you have the newest version of the app and your phone or devices OS.

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M

Mysticman57

Enthusiast II

Done, thanks guys.

K

kvw

Lyricist I

Is anyone else having issues with their mobile SONOS app? Before this stupid upgrade, the app on my Android phone popped right up but now it takes at least 30 seconds to load and appear. I can’t check for songs or turn off a currently playing song or turn off my alarm without having to wait for the app to appear on my phone screen. So damn annoying.

same problem here Why was it necessary to change? it worked fine previously… not user friendly at all😡techs trying to justify their jobs they should try using it before launching. Really annoying!

A

anothername

Contributor I

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.

its a joke…. I assume.????

I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.

No doubt there will be no apologies or an offer to resolve this bloody fiasco.

GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.

its a joke…. I assume.????

I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.

No doubt there will be no apologies or an offer to resolve this bloody fiasco.

GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

Ken_Griffiths

@anothername,

You should not have to go without music, whether using the Sonos App, direct control, AirPlay, voice services Bluetooth, line-in etc. if it’s just the Sonos App you’re having issues with, then (if not done so already), either detail what they are, or perhaps you may find it easier to go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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