The latest Sonos Upgrade

Wow. Wow. Wow. I agree this release (i can't call it an upgrade) is s total disaster. Do they have s test team?  I see nothing new and good in it and they screwed up and dropped important features

who is steering the wheel? 

Woke up this morning, made a cup of coffee..kicked back in my recliner and crossed my fingers thinking it's day 19 ,they sould have this mess figured out by now. Clicked on my Sonos app and......

Still over $2500 worth of paperweights! Sonos!...get your Sh*t together, you're not trying hard enough!

Woke up this morning, made a cup of coffee..kicked back in my recliner and crossed my fingers thinking it's day 19 ,they sould have this mess figured out by now. Clicked on my Sonos app and......

Still over $2500 worth of paperweights! Sonos!...get your Sh*t together, you're not trying hard enough!

I get that every time I open the app, it's an absolute shambles. Even when it does work we don't have the ability to add songs to the queue, and when switching between apps it becomes sluggish. Another thing I've noticed is not being able to track the songs in a queue as easy as we used to be able to. They need to sort this quick, we're all waiting on the June update but imho they dropped the ball big style, and heads should roll. Still very angry 😡

This app is a disaster!!!

Posting that in multiple threads might make you feel better but won’t do anything. The updates to the app are rolling out weekly or fortnightly, with another one coming this week, so you’ll just have to wait with the rest of us until the functionality that is yet to be added into the new app is added, which it will be. 

Or get rid of your Sonos speakers if you can’t wait. 

Just riddiculus to change all at ones.......I'm totally lost😬

 

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

 

Step 9:

 

Thanks for you time putting this post together. Been there done that (many times), without success.

I’d love to have been in the room when the developers of the app convinced someone that it was ready to launch and again, been there when the grown-ups saw the terrible feedback and brand demolition it is getting.

I can guarantee you the developers had nothing to do with the decision, nor did they want to release a half-baked app.  The end of fiscal year sales projections vis the new headphones are what drove this decision, and that is all on the suits. 

Dear Sonos, please refrain from trying to sell me more products by email till you get the current ******** under control..Its ashame you dont put as much effect into taking care of your long time customers. 

Thanks.…

Moderator Note: Modified in accordance with the Community Code of Conduct.

@Mysticman57 
If not done already, you can opt out of Sonos marketing in your online Sonos account settings.

By the way their Ace Headphones are great, but that’s perhaps for another day.

https://support.sonos.com/en-us/article/disable-promotional-emails-and-in-app-messages-from-sonos