The latest Sonos Upgrade

Is this an early beta? Seriously, I have run into several obvious bugs since this upgrade. I only just started to keep track, but here is a repeatable: with two playback devices chosen, tap the button at the bottom of the now playing view to choose speakers/devices to play on. Turn one off. It doesn’t stop playing and the button continues to indicate this.

My system was fine until the upgrade.  Now, I’m missing 3 devices.  Support confirms there are issues but offers only advice - wait for a fix.   I don’t think Sonos is listening to their customers.   This is not the way you run a company.    The old software worked.   

Same problem for me - what a terrible own goal by Sonos - trashing a great reputation for easy use and reliability - what brand damage, will think twice about future products, certainly won’t trust a software upgrade

Is anyone else having issues with their mobile SONOS app?  Before this stupid upgrade, the app on my Android phone popped right up but now it takes at least 30 seconds to load and appear.  I can’t check for songs or turn off a currently playing song or turn off my alarm without having to wait for the app to appear on my phone screen.  So damn annoying.

I sooooo dislike the new app….a mumbo-jumbo !  Whyyyyyyy.

Bring back the previous operation!

After 3 consecutive 90 minutes on hold to talk with tech support on Friday, May 24, an incredibly nice tech person helped me restore my local music library.  I would have never been able to restore it on my own, and even though I watched as she took control of my laptop and restored the path, I have no earthly idea what steps she took to achieve success.  I've been listening to MY music all day, as if it were a long lost old friend.

My mobile app still sucks, however, and is slow to appear once I hit the Sonos app on my phone, and I can't see my local library contents on the app.  Very buggy and horrible. 

Sonos, you score -100 for releasing this upgrade in the first place, but +10 for the technical support I finally received yesterday.  That still leaves you -90 on the scorecard.  And believe me, your users are keeping score.

Same here - 40 minutes to fix.   Fortunately my iPhone app works with the solution.

I had a boilerplate response after I wrote to ceo@sonos.com and I still think some better customer care comms would be beneficial, so I agree on your scoring too.   I’m afraid that marketing selling the newheadphones as the biggest thing customers are asking for was a big mistake, when the loyal folks are struggling.  No doubt the business schools will be using this as a case study in how to destroy a loyal customer base,   I guess that Sonos don’t have a back-track path so they hunkering down and hoping they can get the improvements out asap.   How they make up for the weeks of poor experience waits to be seen.  Just saying “it’s better now” won’t really show they see this through customer eyes.  HOWEVER, thank you to support for their help. It wasn’t their fault in support, so be kind (and grateful)

BY FAR THE WORST THING EVER SONOS HAS RELEASED. I do not see why a new software should be released lacking important and useful play features. I’ve always said SONOS has the greatest sound hardware but a super poor software team.

Yes, this was a really troubling upgrade and release. Sonos is going to lose customers - including me. 

This morning I lost all my music services from the app and could not reconnect them. That motivated me to uninstall the app/controller (Android) and reinstall S2 from apkmirror as a last resort, before shopping for a replacement system (while listening to music on my *gasp* phone!).

Now I am enjoying my library, consistent speaker connections, stable music services, instant volume/equalizer control, alarm, sleep timers, etc., etc… Happy for now, until/unless the end-user workaround ceases to work.