The latest Sonos Upgrade

My installer came over to see if he could get things straightened out.  After an hour and getting one amp connected by removing the cat6 cable he tried to get a mini sub connected.  It took 4 tries at factory resets to get it connected.  I told him to stop since he is on an hourly rate and I’m not paying him any more. If the app gets updated I will probably have to do this all over again. What a waste of time and money. At least he now sees firsthand how messed up this is and he will be calling his district or regional rep to complain. Get in line…

Suggest rolling back this update as all functionality has been wiped out. No playlists, no ability to create playlists, no favourite stations, no CBC Music. What did Sonos think to acheive?

The new software is complete garbage. Half of my system is now offline. Sonos support had nothing to offer. Thousands of dollars invested and they just told me to kick rocks

My advice is to roll back to the previous app version, switch off auto updates and wait. News articles I've read suggest both products and functionality are missing for the foreseeable future. 

Once your system is set up again (mine never had that issue), you'll realise just how much functionality is missing and how broken it is for anyone who uses the music library, alarms, etc.

They knew what they were doing and broke it for their loyal customers anyway! 

It's really making me reconsider what 'loyalty' means for Sonos, as I'm now under the impression it means "we've got their money and they're tied into our products". Depending on your needs, there are comparable products out there and it might be time for me to look at them seriously (maybe keep the soundbar, as I don't need to use the app for that).

Mine was a bit more polite, and simply asks his view on what we should do, and some honest comment on how they plan to support all of us customers with so much money invested.  If a CEO invites direct comment it’s a good thing - and I’ve had good responses in the past (thank you).   But you know, some customer love is needed here beyond ‘wait a bit’.   Give us back the old version where we need it, and then we can upgrade when the full functionality is there.  Implementing software without any kind of warning on what’s it good for and what the pitfalls are, is really bad news.

I used to be a Beta Tester (another good process), but I’m never asked any more, despite having masses of kit.

Moderators or otherwise, please get looking after your customers.

 

This is why we’re suffering now.

They probably expected things to settle down within 2 weeks but from what I am seeing there are a lot more people complaining today than there were on the 7th and that number is growing daily.

 

Well as I wrote to the CEO, surely this has to be the most requested thing right now.

This is an example of marketing vs customer service.   Marketing may bring customers, but customer service is what keeps them, which is the most important at the moment.

Unsure if this is related or not but seems very odd now I stumble across this thread. My partner Updated to the new App on Saturday after updating the play bar is now dead no power no lights, we have tried the power lead in another unit works turns on. 
If unrelated it’s an odd coincidence. Has anyone else experienced this?

Yes agree Sonos this sort of thing is why people hate technology. My units worked fine I had no problem with the old app very much regretting the purchase despite having loved the past 7 or so years. This is the one fear you have when buying this type of device relying on servers to use a product. The new app is terrible one minute it plays a song to one of the Sonos 1 units then it doesn’t know we have the Sonos unit even though it’s playing a song. Then it finally re appears In the app, starts playing the new song whilst showing the old song then shows an error & can’t stop the current song. 
 

Hoping I can get a Hifi repairer to fix it. Give us the option to be happy and use an old app off line not connected to your servers

Hi just tried this solved my problem instantly thanks.

C