The latest Sonos Upgrade

Thank you to all that responded with ideas to get my system back up and running. It really was encouraging.

For those who have the older kit (like me) I found that a direct cable connection to each device work much faster than WiFi for the software upgrade.

I still think this upgrade is complete Pants and many of the old facilities have disappeared, which is dissapointing.

Would I ever upgrade to new modern Sonos kit......I very much doubt it. 🤔 

Just riddiculus to change all at ones.......I'm totally lost😬

 

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

 

Step 9:

 

And we customers have to do all job...........Let me ask you why? 

I've just lost 26 hours of my life to this bloody app. Five or more factory resets to every device is completely Pants . Hay ho 😡

Just riddiculus to change all at ones.......I'm totally lost😬

 

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

 

Step 9:

 

And we customers have to do all job...........Let me ask you why? 

Where has all my local radiostations gone? Not one channel found? 

after updating the app, I no longer can connect to my Apple Music account and to my music library. When I triy to reauthorize my Apple Music account, nothing happens.

There are quite a few buys, not even referring to the setup s***show

Moderator Note: Modified in accordance with the Community Code of Conduct.

I have the problem that the system constantly switches over to one of the speaker. It allways start on this speaker, but if I then shift over to the ones I want it cuts back to the ”defaulted” one after a while…

is there any possibility of getting the S2 back on IPhone…

If management had half a brain, that move would have been done by now.

My Sonos is useless in all radiostation that i hade in the old system! This is not a good customer service! Could somebody give some real help? Not for me to do everything🙄

We just entered this fresh Hell ourselves. How could any company make such a complete mess of a system that used to work well? Since we started using the new app, we've lost several of our streaming services, including the CBC music streams (not the on-air radio stations) and Tune-In and Sirius. Every second time I use it, it can't find my system and tells me to do a new setup. And the interface is clumsy. Sonos, are you trying to drive away business? I would discourage anyone from buying your products until this disaster of an app is fixed.