The latest Sonos Upgrade

Fortunately I didn’t have issues continuing to run my music system, but I'm confused as to why the new app has FEWER features than the old one? Aren’t you supposed to add new functionality in a big update? My favorite feature of Sonos was the ability to manage the queue (add to queue, and edit the queue within by rearranging the songs). Now that feature is just completely gone. I also can’t connect to my system directly via the Spotify app anymore. Was the goal of this update to make minor aesthetic improvements and render the app useless?

The new update to the app is a disaster. Fix it please, Sonos. The S2 version was fine, just fine. Now you’ve messed it up. 

Just looking around online, I think what I saw may have been from 2019 and was referring to some products produced in 2010 and before.  From what I read, there seems to be a license issue with certain products and them being compatible with the new app.

Did you try the steps I laid out?  Most importantly performing the “Factory Reset” before trying to add it back to the app.  At one point I also read you need to remove them from the old app, but I wasn’t even able to get into it, and it ultimately wasn’t necessary for me.

I just sent an email to the CEO, let him know what a s***show their new app is. Probably never see it but what the hell.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Well.... yer live and learn. (Take Note)

My system is up and running just like before. However, it's disappointing that Trueplay doesn't work but EQ does (it's a poor compromise) .

Take note: The culprit why the system couldn't find my speakers was "BOOST" I unplugged the Boost WiFi extender and everything appeared.

Obviously, WiFi is very good throughout the house (I have Sky Webb) and Sky Extenders, as part of the system, and it just appeared the Sky and Boost were fighting against each other.

Needless to say Boost has been permanently removed.

The system is working in full suround and I've added back Tidal, Qobus, Radio Pardise and all is working as it should.

It's a shame that Trueplay doesn't work, but I suppose I can live with that.

As for the interface, it's going to take some getting use to, as is seams over complicated. 

One really piss off feature is that there is no facility to connect to my NAS drive, so a couple of thousand albums are going to waste.

I do hope others get their kit working and telephone support, and the Sonos Bot are truly Pants 

That brought the “old” S2 gold app back up?

I was not able to get trueplay to work.  It acted more like a bug than a feature that was removed or conflicted with another setting.  I didn’t have time to play around with it too much though.  I honestly hardly use my sonos app once it’s set up.  I select sonos as the source in spotify, then if I turn the TV on it takes over.  If the TV is already on when start Spotify then that’s when I go in and flip it back to TV. 

It really seems like there are a few ways to get it to work, but none of them are easy, clear or work for the next person.  I was stuck where I couldn’t do anything in either app for a while, one told me to get the other one, and the other one said my login was invalid (it wasn’t), but then wouldn’t let me go to the place where you log out.  I ended up deleting both apps and then just downloading the new one, and that was the first time I actually made any progress at all.

The goal of this had to be something to do with the underlying infrastructure or software that the code runs in or data is stored in.  Otherwise it would just be more expensive to create another app altogether.  Companies often make large-scale changes via version updates that are applied when you download the next update.  There may be more complexities than I realize, like how it interprets the audio during Trueplay tuning, for instance.  I don’t know.

Is the Trueplay thing intentional or a bug?  I’m not sure I understand why EQ and that would conflict.  I believe I had EQ and Trueplay in the original app4