The latest Sonos Upgrade

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

Step 9:

Hi

Yes it caused me a few problems - ended up downloading the S1 app and then it told me to upgrade to the S2 App and then it found all my system.

hope this helps.

Gents I’m getting confused, with reference to the above post.

Am I using the latest Sonos software.. mine looks nothing like the above, especially the dark background with no options to remove speakers. 

‘My latest version was from the App Store , should I have the this direct from Sonus.?????

Any words. Of wisdom would be much appreciated .

I get mine from the app store.  It’s a black icon with “SONOS” across the middle.  There is another version that is “SONOS S1” which I believe is the older version of the app that they’re trying to get people off of.  The dark background may just be that I have black as my phone’s standard setting, whereas you may have the standard “light” background. 

This is the screen when I first log in:

This Update is the greatest s*** that sonos ever did.

Moderator Note: Modified in accordance with the Community Code of Conduct.

For sure.  After dropping $4k on a home audio system, I prefer not to use it and savor the beauty of it, so this app is just fucking perfect for that.  That’s ingenuity - knowing what the customer really wants even if they don’t yet know it themselves. 

I've got over 2k invested in Speakers, up until this upgrade (and I use that term very loosely) everything was great,. now Half the speakers wont work. It doesn't find my Move or Roam when I’m 3 ft away from them. ..the rest of the time it’s “No product found”. Try to get support it’s a 70 min wait .Come on Sonos Get a friggin grip...This is ridiculous!

I read or saw a youtube video that certain products would not be compatible with the new app, or at some specific date coming soon.  That might be why some don’t work.  I didn’t pay close attention, but I am pretty sure that’s what they said.  I have a playbar and sub from probably 2016 and I’m surprised they made the cut.  

If that is indeed the case, that article or person said they’ll offer discounts for a replacement because it had an extremely short useful life.  It seems like that shouldn’t even be legal.  If I can find where I saw that I will pass it along.  Spending that kind of money, I’d expect it to at least be supported for 12-15 years.

My oldest ones are from 2018, for what I have invested they better keep working for a while. A discount?..that's bullshit. They better upgrade them for free. Not a good way to run a business Sonos!