The latest Sonos Upgrade

In there right now. Ridiculous. Tried chatting, disconnected twice, emailed them and they asked for an explanation of the problem, and their response was “if you need further assistance please call.”  The first time I called it was 70 mins and this time it is 90. 

Same deal with me.  I use Sonos for music in my farm store. The silence is deafening.  It Worked yesterday.  Today a new app on my phone.  Beyond screwing up what was simplicity before, the menus have changed and this is annoying. 

I finally was able to get my stuff reconnected via the new app. I unplugged all 4 speakers (playbar, sub and two ‘Ones’).  I then plugged each one in separately and didn’t factory reset with each one, added it and assigned it to a room. I failed about 5 times per step on average. I almost pulled an “Office Space” on the play bar.  They all had to get an update too, and one of them took about 30 minutes.  But at least I didn’t sit on hold waiting on the phone for 90 minutes. 

I'm really glad you have your system sorted. I will probably have another go today, based your philosophy. Although all my speakers have been upgraded (software), and factory reset, no speakers are shown in the app...or are stated as not registered,  which is bizare.

Internet and WiFi are very strong and a reboot of the router had no improvement.

It's not an understatement but I really feel like dumping it all and get something else. I've gone from a superb S2 system to "No system" whatsoever in one day. I'm not very impressed with Sonos right at this very moment and have 2.5k worth of junk. 

Mine were the same.  In the blacker sonos app (they’re not clearly marked as to which is which), nothing was showing up either.  I then did the factory reset (unplug it, then hold whatever button whilst you plug it in, wait til it blinks orange).  Then it will blink green eventually.  At that point I, instead of going to “Join Existing Sonos System” I went to “Add New Sonos Product” or something like that in the same screen, kept my phone by the Sonos Product and it would eventually find it and start the add process.  Like I mentioned, it failed once or twice at about every step, but following that approach i just kept trying and it would go one step further, then fail, repeat, but eventually got all 4 added, then was able to tie them together in a room and set up my Sonos Ones as the surround.  So, as of now, I’m back in business.

I’m honestly not sure that the customer service techs actually know what to do.  But I know some of mine had been upgraded and some hadn’t. and it didn’t ultimately matter.  Also, once I twice I had to “Reset App” in maybe the account section of the app.  Once I even deleted it and re-downloaded it becasue it was stuck in a never-ending circle.

Well, I’m really at the end of my tether.  Another 5 hours of deleting / reinstalling the app. I’ve had to factory reset all the speakers as they’re not recognised 😡 At one point, everything was recognised , but none listed in my TV room. WTF is going on.

i hope the tech boys read this….. although I doubt it 😡

I’ve managed to get TV sound via the play bar, but the rest of the system is as dead as dodo.

the sub is installed, but not registered as refuses to connect with the play bar .

Aaaarrrggghhhh 🤬 I’m going to leave ribfor a week or so, then try again !!!!

Has anybody manage to get this piece of crap working. 
Note::::: My internet / Wi-Fi is about as good as it gets, but now the play bar says “No internet Connection. I give in.

I think I did something a little differently with my sub, like added it in the room or under the play bar there was an “Add Sub”.  And a few of mine initially, once I got through all of the failures and got them in the app, they had a notification on their name which said something like “Assign to Room” or complete system update of the device.

I did have what you have happening a few times.  In those cases I just did another factory reset of the Sub and added it again.  The sub was definitely the most difficult.  But if it’s showing in the app, just not in the room, you may have to remove it.  

I assume you went into the room in the app, then tried to click “Add Sub” from that menu after it was in the app?  Now I’m thinking I did the sub the same way as the rest, from the Systems Settings Menu, then Add Speaker under Your System section.  Then I went into the room and could basically “link” it with the Playbar.

Furthermore, when I first open the app each time, it acts like nothing at all has been done, nothing added or set up, then sometimes up to a few minutes later it refreshes and shows all of my stuff.

To be clearer, I added everything one at a time, so nothing was visible until the previous item was in there, then went to the next one.  I added each device from here:

Then after it was added, updated and connected to WiFi, I went here to attach it to the room/playbar:

Just riddiculus to change all at ones.......I'm totally lost😬