Cant remove Alexa from Sonos’s new APP

I have the same problem on ERA100

This was the chat I had with support earlier. 
 

ImThe current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.

For more information on the missing added feature being added back in the new Sonos app, please check this link: https://en.community.sonos.com/controllers-and-music-services-228995/the-new-sonos-app-and-future-feature-updates-6892942

( this issue isn’t in this article yet tho )

Same problem, tried everything to get Sonos one on to new router, then Alexa up and running. Must have spent 15+hrs going round in circles.

Can’t remove alexa voice assistant despite the Sonos app showing it’s active.

Have reboot the router, app, one, dumped and reloaded apps, enabled/disabled Alexa skills x10, removed and added system to Sonos and Alexa x10, shouted and sworn at it….a lot, read every article and page on the web and Sonos site (the fixes describe completely miss the issue that I have). 

The Alexa app won’t recognise/find the device. Sonos app won’t let me remove Alexa voice assistant. I can add Sonos voice assistant which shows up in the list and can then remove it.

nothing….at all….is working…and it’s driving me insane.

Hi all, any luck with this and how to remove the voice assistant for Alexa from the Sonos app? My microphone & Alexa suddenly stopped working. Set up Sonos voice assistant which got the microphone & microphone LED button switch working again but still no luck. 
 

I’m trying to remove then re-add the Alexa voice assistant to fix Alexa but it won’t let me remove even though it says it’s already added. 

DRIVING ME INSANE!!!

Looks like I’m not the only one with this issue. Very frustrating as we use our Alexa for grocery list and not working currently 

Same problem here - can’t remove Alexa from Sonos One, in order to re-add it so that I can fix it (suddenly stopped working for no apparent reason).

Following!

Same issue!! Anyone managed to fix the issue?

Should've read this thread before spending hours trying to fix the unfixable. Would love to know why Alexa doesn't show in the list as connected but when I try to connect it it says it already is. Huge glitch

I looked at this again today; I have two Sonos One devices.  Both used to work fine with Alexa, but then one decided to act up, and on that one, I can no longer use Alexa, nor can I remove it, per this thread.

However on my *other* One device, where Alexa is still working fine, it seems that in the Sonos App, I do see a “Remove Alexa” option for that device.

So it seems the problem lies in that you can’t convince the Sonos App to remove Alexa when it’s not already working properly, in order to reinstall it…. Kind of when you need it most!

Frustrating to say the least.  Has anyone spent the time with Sonos support to dig further into any other options available now?  How will I survive without being able to set Alexa timers in my kitchen now?  LOL

This new app ruined everything. I lost Alexa and I can’t remove it, same issue as everyone above.

Ridiculous