Cant remove Alexa from Sonos’s new APP

I’m having the same problem, can’t get it removed.

Since the new app came out all mine has gone wonky. I have an Amp which powers 6 ceiling speakers, and a sub. The sub connects but then doesn't work and the app doesn't show it. I try clicking add a sub and it says add a second sub, even though it doesn't show the first. I add a second and they both work and there's loads of bass, I remove one to leave one and it's back to not knowing it's on there and doesn't work again. I can't remove it once it's added because it doesn't appear, so I need to reset it to add it to something else like an Arc where it then shows up. 
 

100% I regret spending so much on Sonos it doesn't know it's arse from its elbow and nobody knows how to fix it. Not even them!

Finally solved it. I had the same problem start about two weeks ago - can’t remember what triggered it. Ghost Alexa service appeared in app. Sonos speakers didn’t respond to Alexa command, couldn’t remove the service in app, tried everything but nothing worked.

Anyway, I deactivated the Sonos skill in the Alexa app. I then clicked “Forget Current System” in the Sonos app then did a factory reset on all three of my speakers. Went back to the Sonos app and added all devices as new. After each was set up, Alexa finally came up as an active option you could add under voice assistants. Followed all the setup and authorization steps within the app and it worked. Alexa is back online on all of my speakers.

Hope it helps!

mgarcia - thanks for sharing,

but what desperate measures you had to take by doing a factory reset on all your speakers and reloading all the apps.  

I’ve already spent 8 hours today getting back online b/c I changed my wifi password.  Shouldn’t have been a big deal.  But after several hours I had to accept the fact that had to factory reset on all 6 speakers. 

Then the Alexa Music wasn’t pairing, and finally Alexa stopped altogether.  

The thought of doing the factory reset ALL OVER AGAIN to fix a voice assistant problem is making me want to throw it all out. 

I regret buying Sonos.

The sound is great but it’s ALWAYS at technological / interface hassle. 

Major regrets.  

MAJOR regrets.  

I’ve got same Alexa issue with a One not letting me delete it/disable it/reinstall it. Infuriating :(

I followed what mgarcia26 posted and that worked for me finally. 

Anyway, I deactivated the Sonos skill in the Alexa app. I then clicked “Forget Current System” in the Sonos app then did a factory reset on all three of my speakers. Went back to the Sonos app and added all devices as new. After each was set up, Alexa finally came up as an active option you could add under voice assistants. Followed all the setup and authorization steps within the app and it worked. Alexa is back online on all of my speakers.

Yes Maria’s steps worked. 

Select Forget current system is key - and then factory reset and reload the speakers and then reload the Alexa voice assistant.  

However - has anyone had trouble getting Alexa to retrieve songs off Amazon Music and Sonos? 

That’s the piece I can’t figure out despite trying every possible workaround.   

thanks 

In my case I had the audacity to change my Amazon password, which killed everything.  My workaround was similar, but a little less drastic.  I didn’t have to forget the entire system.  For all but two of the speakers, I added Google Assistant which removes Alexa.  I didn’t even have to do the whole install - I just aborted the install when it wanted to download the Google app.

For one of the failures, I had to reset that speaker to factory defaults to get rid of the dreaded “a problem occurred” message.  That worked.

For the second failure, that speaker happened to be an Era 100 which apparently doesn’t support Google Assistant.  The factory default trick worked for that too.  Now I just have to retrain both of them for Trueplay.

i didn’t touch my Arc with two rear speakers and a Sub, since I don’t use voice control on that.  I got tired of the triggering every time someone said “Alexa” in a movie.

Again, in no case did I have to “forget” my whole system in the app.

Good luck!

@bru5ce THANK YOU! 

Your method worked perfectly for me, with minimal fuss.  I had one offending speaker (a Sonos One), and just started the Google Assistant install from within the Sonos app - it warns you that it can’t coexist with Alexa Assistant as you pointed out (or Sonos Assistant), and so they will be removed (great!!).  I then aborted that install after a screen or two, quitting the Sonos app.  Then restarted the app, and bingo, no voice assistants active on that speaker, and smooth sailing for re-installing the Alexa (and Sonos) voice assistants from there.  No need to “forget” system or even do a reinitialization of the speaker.  You saved me a ton of time, thanks again!

Wow. Just found this. Like looking for a needle in a haystack!!  Thank you thank you for this. Yes on iOS try connecting to Google. Shut that down before downloading from App Store.  Then go back into Sonos and Alexa is available again. I made sure to sign out of Amazon, Alexa and Sonos. Then re assigned device in Alexa and skill for Sonos. ( the skill that gets 1 star all the time on Alexa !!🙀) this has worked. Like a precious gem re found. Alexa even turns off the Sonos music by making a custom command now in routines. Away can’t So is issue this advice  why do we all have to stubble around in the dark ? Thank you to who ever found this solve  

How long will it last?  I have no faith at all but gratitude for the fix