Fix & Optimize

I asked sonos to start playing music from Spotify.  Success.  I asked sonos to play the song everywhere.  It took a solid 20 seconds before all speakers were playing.  And the system sounds horrendous.  So I sat down at my computer and opened the Sonos app for mac.  I selected a Sonos playlist to replace the music playing on all speakers.  The speakers in the room with my computer did not join the group playing the new track for long enough that I was able to find where to submit a diagnostic and clicked the submit button.  The speakers in this room kicked in before the diagnostic was fully submitted.  The track sounds like crap in here though. Copied the diagnostic number and came to Sonos.com.  To Support and Connection Error.  My problem was not listed so I clicked to Ask Support.  It is currently Thursday at 7:49pm ET in my region here in the United States.  And despite the website clearly stating that Chat support is currently available until 11:00PM ET, the status indicator flatl

Hello everyone, I’m having a new connection problem with system you guys may be able to help me with. Whether be using my Sonos when playing Youtube on my Apple Laptop, or when playing music from the Spotify App on my iPhone, the wifi connection to my systems drops out of nowhere. 15-20 minutes into playing music, it just stops. I change the sound output on my device, and come back to my Sonos and it works again. The intervals between drops feel consistent to every 15-20 minute or so.  Any thoughts would help. -J 

Hi, I just purchased a used Sonos Sub gen1 to connect with my system. My system can find the the sub but says an update is required. OK so I start the update process and it has now been going on for 3 hours with 25% still not done !! What's going on here ? I already have a Sonos Sub gen 1 in my system connected to player working perfect. why's is this new “old” sub so hard to add/update ?  

Cómo le hago para resolver el código 803 en un sonos player ZP80? Moderator edit:Google Translate-How to resolve the code 803 into a sonos player ZP80? 

Hello all, Any body knows why tidal is not on the voice control service? Will it be added soon or sonos do not have plan to implement it? 

Hello Everyone,I am an avid fan of Sonos since beginning thanks to my father but now I'm getting real frustrated over a matter. I have TCL 43c645 tv that I bought last year and just bought Sonos Beam (Gen 2) with my first paycheck after university.Tv recognizes Sonos when I do the setup via app and connect to an Arc HDMI with no problems but there is simply no sound.I have factory reset the soundbar, plugged everything off from the TV (the Nintendo Switch, PS5 etc.) tried to do it again only with Sonos connected to TV. No result.I have checked the CEC and also approved it so that should also be fine.I am running out of options and this is simply very sad for me as I am losing my trust in Sonos :'(P.S. The initial setup with the app to my phone was already a nightmare but that's something else, that one got fixed :)Funny enough I have no problems playing music from the Sonos app (Spotify) to my Beam Gen 2 Soundbar.Thanks for the help everyone in advance! Please help this community membe

Has Sonos fixed the access to music library yet?

I have a first generation Beam. Can I use either 2 Play 1 speakers with the Beam or 2 Sonos one speakers? I presume that I cannot mix them. 

I’m not technical but I had the ability to use my turntable and CD player through Sonos Gold. It changed to Black and no longer have these items in my menu? Will they be reinstated. I have specific Sonos equipment to achieve this connectrivity which now do nothing? Thanks 

I am redirected to tidal, I log in, then it says: all done return to your Sonos app, when I retur Sonos app shows a ! symbols and fails

I have setup a surround with Arc, Sub, and a pair of Play:1.    This is connected to the TV via HDMI to the TV eARC HDMI port.   The TV is a LG Nano99 65 inch 8K NanoCell TV (Model: 65NANO996NA.AEK) My problem is that the rear pair of Play:1 does not have sound come out when playing movie from Netflix or from my own movies from Plex.   The rear pair of Play:1 has sound when playing music from Spotify playlist “SONOS Dolby Atmos”. This works intermittently.   It has been working for some length of time when the surround was first setup last week.   Then, the rear pair of Play:1 is turned off and on (because I need to place them on stands).   Then, I have this struggle thar the read Play:1 plays no sound from Netflix nor from Plex.   I have tried power cycled everything.   Tried removing the surround and re-created the surround.   This has been done several times.  Of course I have tried playing music on individual Arc+Sub, each Play:1 and also both Play:1 as stereo pair.   All are done

I have a sonos system at home and at office. If in the morning i play music at home and then travel to office, my office sonos system cannot be found on wifi network. BUT just below the error message it says a sonos system has been diecovered on the same wifi network as the one it cound not find and displayed an error message.  once i re-engage the network, all is fine—that is, until i come back to the office where issue repeats.  after leaving office, i have same issue on home sonos system   There are greater injustices in the world but anyone know how to resolve. Btw both systems are current on software updates. 

Bonjour,J’ai voulu réactiver un sonos play:1 inutilisé depuis quelques tempsj’ai fait une réinitialisation usine, la mise à jour du logiciel s’est faite mais il est impossible de l’ajouter à mon système : la diode orange clignote bien, la connexion via une liaison wifi temporaire fonctionne, l’app reconnaît l’enceinte mais celle-ci n’émet aucun son (code pin sonore) pour finaliser l’opération. L’opération alternative qui consiste à appuyer sur le bouton lecture/pause n’est pas reconnue par l’app.Que puis-je faire ?Merci Moderator Note - Translation by Google:Good morning,I wanted to reactivate a sonos play:1 that had not been used for some timeI did a factory reset, the software update was done but it is impossible to add it to my system: the orange LED flashes, the connection via a temporary wifi connection works, the app recognizes the speaker but it does not emit any sound (sound pin code) to finalize the operation. The alternative operation of pressing the play/pause button is not

This is has been happening since the big software ‘update’.  Songs in playlists from hard drive will randomly skip. If you go back in the playlist you can force it to play.  It also started with the update to skip some songs consistently after playing a couple of beats. Then the same songs in a different playlist plays just fine.  The songs at 320k mp3 44.1. The network is solid and fast.  Anyone else had this problem? This update has taken what was a solid system to something less than reliable.  Any help appreciated. 

One item that I really appreciated with my Bose QuietComfort Headsets is auto power off.. I had it set for 2 or 3 hours so that if I take my headset off on my desk, forget to power it off - it wont be on all night and then its dead (or close to dead) in the AM.Bose had figured out how to detect that there were no sound or activity coming from the connected device, and would power off automatically.. If I was actually using the head phones for 2 or 3 hours straight - it wouldnt automatically turn off.Really miss that feature and could have used it earlier this week.

BeinSupport hatte ich auch kein Glück. Zuerst wollte er sagen dass mein Wifi Mesh nicht unterstützt wird, weil er mein (sonos) Boost mit einen nicht unterstützende “extender” verwechselt hat. Jetzt habe ich auf seine Anweisungen alle speaker im gesamten Haus aus und wieder eingeschaltet und jetzt? Nichts. Kein speaker vom gesamten System im app mehr vorhanden.Also, das Ursprüngliche Problem ist weg, was der Support auf ein Netzwerk Problem andeuten wollte. Mein Fernseher hat wieder Surround sound, die Moves und Schlafzimmer speaker funktionieren. Aber mit die App sind keine zu steuern weill es erkannt kein einziger. Auch wenn ich versuche die zu finden. Sehr Ärgerlich. Moderator edit:Google Translate- I had no luck with support either. First he wanted to say that my WiFi Mesh was not supported because he had confused my (Sonos) Boost with a non-supporting "extender". Now, following his instructions, I have turned all the speakers in the entire house off and on again and now? Nothing. N

If you have an album that has one ALBUM artist, but various individual artists as part of it (say, a soundtrack), you see the album listed repeatedly for each SONG artist vs the ALBUM artist. Also related to this, the app seems to have an upper limit for number of albums it will show in a list, so, for example, my soundtrack album list tops out in the B's, with no way to keep scrolling for more albums. 

Hi,Is there any update on software fix for the 913 error on macs?  I tried the workaround, which didn’t work.  And when I tried the guest option, it said it loaded my music but everything was blank.  Anyone have this problem and found another workaround?

I saw some posts that relate to this problem, but no solution.  I have an older Sonos system and use the S1 controller.  I used to be able to stream podcasts through iHeartRadio and TuneIn Radio music services, but recently I started getting an “unable to connect/connection lost” error.  I can still stream music through those services, but not podcasts.  I also tried adding the Pocketcasts service, but that didn’t work, either.  Is there a solution?  Also, casting from those apps directly to my Play 5 speaker is not an option - for some reason the speaker isn’t recognized on the network.  Can anyone help??

Hi, I am planning to but a ARC S19 system as I found a good price for it. I know it is the older version but my question is, will I be able to connect it to other speakers / Sub in the future? does it support it? 

Jak skutecznie połączyć Sonos Beam Gen 2 do aplikacji Sonos? Wszystkie działania z sieci robiłem a system wciąż nie widzi Beam  Moderator Note - Translation by Google:How to successfully connect Sonos Beam Gen 2 to the Sonos app? I did all the activities from the network and the system still does not see Beam

When Sonos gone fix the App, that you can control balance and EQ from the volume section? 

Can someone please explain why I'm unable to use my sonos system to play music from my phone as it says I need a system update but when I try to update it gives me the error 1000 which apparently has no resolution. I've reloaded the app multiple times on my Samsung S24. However when anyone with an iPhone tries to play music through my system it works no problem. It just stopped woeking for me about a month ago and I can't get it to work again please help. 

The new Sonos Move 2 speakers do not set up any of the voice control. Message comes back failed please try again. I have tried many times on sifferent days of the week, still no success.

Diagnostic Report Submitted **Moderator Note: Removed Diagnostic number*