Playbase WiFi not working

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Diagnostic Report Submitted *

*Moderator Note: Removed Diagnostic number*

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Airgetlam

Now you need to call Sonos Support directly to discuss it, since they don’t live in this community forum.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

buzz

Grand Maestro

For “new bees”: In prior eras SONOS moderators had asked for users to supply diagnostic numbers in their posts. This position has changed in the last couple years and confirmation numbers are now discouraged -- citing security concerns. In the previous era it was arduous for support or moderators to look up a diagnostic, now it is easy.

T

Texas_JoeAuthor

Contributor I

I clearly misread the instructions given here; where it clearly states “please don’t share the given number”

Yes! I am a “new bee”, learning my way through the process.

Corry P

Sonos Staff

Hi @Texas_Joe

Welcome to the Sonos Community!

Sorry to hear of the issue you’ve been having with your Playbase. There is good news - WiFi is not working on your Playbase because it has been manually disabled. Please open the Sonos app and go to Settings icon » [room with Playbase] » Playbase » Enable WiFi.

For the record, even an ethernet-wired Home Theatre primary (like your Playbase) should keep WiFi enabled due to the Surround speakers and/or Sub needing to use the Playbase’s WiFi card for correct functionality.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

N

nik9669a

Senior Virtuoso

If it’s any consolation, @Texas_Joe its an easy mistake to make and you won’t be the last to do it! Hope that does get you running again 😜

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