Voice control does not set up

10 replies
202 views

The new Sonos Move 2 speakers do not set up any of the voice control. Message comes back failed please try again. I have tried many times on sifferent days of the week, still no success.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

UKMedia

I’m having the same issue with a Move Gen 1

Remember: Sometimes Red Wine helps :)

UKMedia

I’m having the same issue with a Move Gen 1

Update. After talking to Sonos Support, removing the Amazon Shopping App before adding Alexa to my Move in the Sonos App, worked for me.

The Amazon Shopping App can be reinstalled immediately afterwards.

Remember: Sometimes Red Wine helps :)

J

JoeburAuthor

Contributor I

Thanks but I haven't installed any if rhe apps, one should be sufficient

what about the the sonos voice control ?

UKMedia

Thanks but I haven't installed any if rhe apps, one should be sufficient

what about the the sonos voice control ?

Sorry, are you saying that you don’t have the Amazon Shopping App installed on your device?

Remember: Sometimes Red Wine helps :)

J

JoeburAuthor

Contributor I

yes thats correct none of the voice control apps work or install I guess there are two? Alexa and sonos ? or are they both the same app?

UKMedia

yes thats correct none of the voice control apps work or install I guess there are two? Alexa and sonos ? or are they both the same app?

Sorry, I'm not being very clear. My question is relating to if the Amazon Shopping App is installed on your phone or tablet that you are using the Sonos App on?

Where about in this process are you failing: https://support.sonos.com/en-gb/article/set-up-an-amazon-alexa-device-to-control-sonos

Remember: Sometimes Red Wine helps :)

J

JoeburAuthor

Contributor I

Hi my understanding ia that neither my mobile or laptop have these apps, I was thinking of just installing on the sonos move 2. Is this possible if so how? I have followed the instructions in sonos app voice control etc etc, after the this will take several minutes it fails. It dis briefly work when I was based in the uk but nor since I moved to shanghai...

UKMedia

Hi my understanding ia that neither my mobile or laptop have these apps, I was thinking of just installing on the sonos move 2. Is this possible if so how? I have followed the instructions in sonos app voice control etc etc, after the this will take several minutes it fails. It dis briefly work when I was based in the uk but nor since I moved to shanghai...

Sorry, Sonos doesn't support Alexa voice control in China. https://support.sonos.com/en/article/amazon-alexa-availability-on-sonos

Remember: Sometimes Red Wine helps :)

J

JoeburAuthor

Contributor I

hi I do not want to install Alexa in china thanks.

But does the sonos voice control app work in china?

J

JoeburAuthor

Contributor I

Hi does anyone know if any of the voice control apps available on sonos work in china?