system update error 1000 only on Samsung Phone

2 replies
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Can someone please explain why I'm unable to use my sonos system to play music from my phone as it says I need a system update but when I try to update it gives me the error 1000 which apparently has no resolution. I've reloaded the app multiple times on my Samsung S24. However when anyone with an iPhone tries to play music through my system it works no problem. It just stopped woeking for me about a month ago and I can't get it to work again please help.

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R

Rhonny

Prodigy III

This can usually be solved by downloading the Windows or Mac version of the Sonos app from the Sonos website, and running the system update from there.

https://support.sonos.com/en-gb/downloads

D

DollyDAuthor

Contributor I

Thank you @Rhonny but i tried this and it still gives me the 1000 error. Id apprecistw any other ideas or any feedback from others who have experienced the same problem. I have a new model phone fully updated i just dont know why it wont work from that but iphone is fine.

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