Fix & Optimize

Just acquired a Beam Gen 1 and trying to add to my S1 system. Speaker at factory defaults with flashing green light.  Used S2 app and followed instructions to downgrade. App finds speaker and on selecting downgrade to S1 the app immediately reports speaker now compatible with S1 and to use the S1 app to add to system.  That rang alarm bells as it didn't appear to downgrade the speaker - app immediately reported compatibility with S1.  Used S1 app to add Beam but after finding the speaker and trying to add the app states speaker on S2 software and can't be added.  Been through chat with Sonos and they couldn't explain it either. Have asked me to call on Monday to have a higher technical team look into it.  Tried multiple factory resets but same results. Also tried using different device but same result.  Anyone come across this and have any solution? 

I’m on version 80.06.03 of the iOS app and I am still unable to search or manage my local music library through the app. I’ve removed and re-added the library using the desktop app, uninstalled/reinstalled the app itself and even done an app reset but still no luck. Am I missing something simple here?

I am unable to add my new era 100 and sub mini to my new Beam on my TV. Sonis support has suggested a work around that does not work. Are the engineers working on this problem? Does anyone know when it will be fixed? 

Hi, I have just moved house so changed wifi. When I go on my Sonos app it says there are no systems found.I go to settings to update network but that option isn’t available. The manage button is greyed out. Not sure what to do now!  thanks 

Kan inte koppla in en till bokhyllehögtalare från Ikea Moderator edit:Google Translate- Can't connect another bookshelf speaker from Ikea

I’ve tried now on several occasions to link iTunes to the Sonos app.i can see it, it’s authorised and I can grab but the tunes don’t play!  can anyone help

When will our playlist be available again. I had it for awhile and I hope they still have it... Can you give us a time frame? Thanks

For 3 years now I have had 3 redundant Sonos speakers in my home and I’m getting nowhere with the live chat so here I am!  please can anyone help?! I have 3 speakers sat in 3 rooms of my house. 3 years ago I updated my WIFI and have subsequently not been able to connect to the speakers.  When I search for the speakers in the app it says the app responds with no speakers are on the same network.  Or Speakers need to be powered on - they are obviously, in fact the phone is sat on top of the speaker 😫 can anyone help?

My Sonos era 300 is having severe glitchy audio skips. It’s apart of a surround sound setup with an arc, sub and another era 300. One era 300 works the other doesn’t. I took a video and recorded the audio of the issue, but unfortunately can’t upload that here. Anyone have experience with this?

I’m at my dad’s house and trying to connect a Roam to his network.  All the instructions I’m finding seem to have the old app in mind.  I’m not someone that has struggled with the new app.  There was some learning at first, but it works just fine for me… it’s just different in some ways.  Can anyone help me with using the new app?  I connect the same product seamlessly at home or at the office… both places I used prior to the app update.  Now I’m pulling my hair out.  It should not be this difficult!  Thanks for any assistance!

I’ve owned a Play 1 for 10 years with no issues. I changed my WIFI and now my Play 1 is invisible.  How do I get it working?

I just change my router and im not able to connect  my systèm anymore !!!!I put 2.4 ghz I did everything Thatcher sonos ask me I cant see my systèm Thanks

We have a pair of Sonos Era 100 speakers in stereo, all working ok. I updated the Sonos App today and for some reason the neon lights on the speakers are now permanently on. The previous app had a way to turn them off. I can’t find it on the new app. Any idea where it is now, or is there another way to turn the lights off. Any advice appreciated.

It does not matter what streaming service I utilize.  A picture is worth 1000 words, and this is an illustration of a  completely useless app! 

I recently got a Rega Planar 2 as well as a sonos 5 for my birthday. while trying to connect them I was told to go buy an RCA y cable and a pre amp. I bought both of those and plugged everything in. the sonos app identifies the turntable and it claims that there is noise coming out of it, however there is no sound to be heard. I cant find anything else online and I’ve been on hold for so long so I’m just reaching out here! thanks!

I have audio problems, I have the "Sonos arc" with 2 surround "era 100" but during the playback of the rear speakers the audio is cut off as if it had interference, something that with the previous "one" did not happen to me, it is worth mentioning that the "era" are new. The problem is the interaction between the "arc" and the "era" since if he ungrouped them I don't have a problem, does anyone know what it can be?

Hi all, I had a stereo pair of Play:1 speakers in my living room and I have since reset them and removed from the living room. When I first removed them, I removed them as a stereo pair and then the app put them as stand-alone speakers in the living room and that they were not online. Question is, will that eventually go away? I can't see how to remove them totally from the app. I have the latest version of the app. I had also reset them to factory by using the hold pause-play button till it goes green...

What is going on Sonos. After trueplay was so buggy that you couldn’t get past the „continue“ button in the setup it completely disappeared this morning in the app.  also: why is the eq still not working? I’m living in small flat and my Sonos fives bass is annoying af.  any fixes? Yes, I’ve restarted the app/phone/speaker. 

Hi! I am currently trying to install my Sonos Era 100.After following all the steps given in the Sonos App, I still can’t seem to set them up. After typing in the WiFi password, the notice: “Era 100 has been added, but may not be displayed in your system,…“ appears.  The WiFi is working just fine and the Speakers are completely new. Can anyone imagine what the problem is and how exactly I can fix this?

I have returned after a few months away, update the songs app but now it will not play Apple Music or Bandcamp .. it plays songs radio. I have tried resetting the app and the speaker 

Hi all,I’m looking for some advice please.I’ve been using a Zyxel 310S NAS drive which has all my old CD’s saved on. This used to work brilliantly until the Sonos app was updated. I’ve been doing some reading and understand that the NAS is not compatible with SMB v2 or v3 and that it can’t be configured due to it’s age (6years old).I’m guessing that I need to buy a new NAS and transfer everything over. Can anyone recommend a solution that isn’t too expensive.Thanks very much.ps...I’m not overly techy, so please explain in layman’s terms :)

Sub mini is not connecting, the app see it and the modem too but doesn’t connect to the ray bar and neither the eras speakers , how do I reset the sub? 

When listening to Spotify playlists, the same song plays over and over, even in the shuffle mode

Hi Community, What’s the current preferred way to connect a hi-fi with Sonos to use it as a player?  Ideally with digital audio, not line out from the Sonos device - I’d prefer the Denon AVC’s DAC to do the work. Is that Port now?  Sonos’s description of Port confused me - seems to be intended to broadcast a line out signal to Sonos speakers, which is the opposite. If it is Port, is there any advantage of Port over a second-hand Connect Gen 2? Thanks!

Hi, just seeking clarification or possibly a vague diagnosis based on not much information.  I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as norm