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Vallord
Contributor I
Jun 10, 2024 9:05 AM UTC
Question

sonos no more trueplay in app and eq not working

What is going on Sonos. After trueplay was so buggy that you couldn’t get past the „continue“ button in the setup it completely disappeared this morning in the app. 
 

also: why is the eq still not working? I’m living in small flat and my Sonos fives bass is annoying af. 
 

any fixes? Yes, I’ve restarted the app/phone/speaker. 

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    17 replies

    Rhonny
    Prodigy III
    Jun 10, 2024 9:11 AM UTC

    Are you definitely on the latest app version? There was an update on Tuesday.

    And did you also run the latest System Update to update the firmware on your speakers?

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    VallordAuthor
    Contributor I
    Jun 10, 2024 9:40 AM UTC

    Are you definitely on the latest app version? There was an update on Tuesday.

    And did you also run the latest System Update to update the firmware on your speakers?

    Yep, booth

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      Rhonny
      Prodigy III
      Jun 10, 2024 9:42 AM UTC

      Maybe try uninstalling the app. Turn off your speakers at the wall. Turn off the router for 30 secs. Turn the router back on and let it get back online, then turn each speaker on in turn until each white light is on, then reinstall the app and login.

      See if that helps? (I know you’ve restarted but I wonder if the app uninstall as part of it might help)

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      VallordAuthor
      Contributor I
      Jun 10, 2024 10:35 AM UTC

      Maybe try uninstalling the app. Turn off your speakers at the wall. Turn off the router for 30 secs. Turn the router back on and let it get back online, then turn each speaker on in turn until each white light is on, then reinstall the app and login.

      See if that helps? (I know you’ve restarted but I wonder if the app uninstall as part of it might help)

      EQ is working now (a update popped up) but there is still no menu for the trueplay. It completely disappeared. 

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      Rhonny
      Prodigy III
      Jun 10, 2024 11:06 AM UTC

      When you say “menu for Trueplay”…? 

      It is found under Settings  /  [Room/speaker name]  /  Sound  /  Trueplay. 

      Is it not there for you on each speaker?

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      VallordAuthor
      Contributor I
      Jun 10, 2024 11:44 AM UTC

      When you say “menu for Trueplay”…? 

      It is found under Settings  /  [Room/speaker name]  /  Sound  /  Trueplay. 

      Is it not there for you on each speaker?

      Nope, not anymore. 

       

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      Rhonny
      Prodigy III
      Jun 10, 2024 4:20 PM UTC

      That is strange. I would try completely uninstalling the app and installing it again. It’s a last resort but maybe worth a try?

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      VallordAuthor
      Contributor I
      Jun 10, 2024 4:37 PM UTC

      That is strange. I would try completely uninstalling the app and installing it again. It’s a last resort but maybe worth a try?

      Nothing changed. I had to completely reset everything (app / phone and my Sonos system) but now it’s running. Still thanks for reaching out…

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        chungylau
        Lyricist II
        Jun 10, 2024 4:56 PM UTC

        Yes, Trueplay is missing from the Android app, equalization section. Used to be there, prior to the disastrous May updates. I used my iPad to calibrate the system.

        Music library and Trueplay are the main reasons why I bought the Sonos. Now they are both broken. Can I get a refund?

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        Rhonny
        Prodigy III
        Jun 10, 2024 4:59 PM UTC

        No, because Sonos is working on fixing it. If it were permanent, then maybe. 

        (Trueplay isn’t broken - you said yourself that you used your iPad for this. And Music Library access is still available, I believe, according to the many threads on here that explain how to access it.)

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