Fix & Optimize

This system is very, very, very unstable. I am tired and disappointed in this system. I have spent thousands of dollars on this system and have had it for years and I am tired of the inconsistency. There are times when the system works well for an extended period of time an then out the blue, it starts the madness. Music skips, some speakers turn off and back on out of the blue.  The system is unable to maintain communication with the music apps. The app is complicated when it comes to troubleshooting but the speakers look good. With all this and more going on, NO help from Sonos. No live agent or associate to speak with or ask for help. How are folks suppose to use and/or troubleshoot a system without help? Smh. I know and I have read that people are having the same problem.  This is totally unacceptable especially after all the money myself and many others pay for this. I don’t know if I am more hurt or more angry right now. I had wired speakers before these and my system was consist

Hi I have a sonos Arc and 2 Sonos one SL as surrounds  The app says its playing stereo pcm and in the settings that the arc is receiving stereo 2.0 However, I'm running a brand new 55 inch LG oled TV and the arc is connected via a eARC hdmi cable. The app shows that the audio is set to surround and the rear speakers are working. But when I stream dolby atmos from Disney plus the app still says its receiving stereo So ... I have connected it properly, I'm streaming dolby atmos, the TV is running the audio out correctly to the arc sound bar, the rear speakers are connected correctly, the app shows the sound mode is set to surround,  but on the about my system and the player on the app it says clearly its running stereo pcm… How do I get this set up to run atmos?!?! 

Sonos Arc gives no sound with DTS Surround 1.0All other formats working fine, but I have a few high quality movies with mono DTS soundtracks, which just give silence. App says it’s receiving DTS Surround 1.0 but no sound from speaker.Running Plex on NVidia Sheild, eArc connection.

I think I found a solution to getting the Starlink to work with Sonos.You will need to purchase an ethernet adapter for your Starlink. It costs $25 at the time of writing this conversation and can be found in the Starlink marketplace on the app. You will need to purchase a new Dual-Band router and connect it via the Starlink ethernet adapter. (this was easy for me and i didn't need to change any settings but Im reading that it can be a little technical and there may need to be some settings that you need to change) Connect to the wifi signal coming out of the new router. (I did this by connecting one of my speakers to the ethernet of the new router and then using a different speaker to connect to the wifi. I’m not sure if connecting the speaker to the router is necessary or not. If you find it’s not please comment below.) If you are like me I was crushed to find out that my Sonos would not connect to the Starlink. I was feeling thousands of dollars wasted in Sonos speakers. After being

Cannot connect sonos

Hi, I currently own the Sonos Play 1 speakers but now want to add a sound bar that will tie in with them.  I’m very limited for space and would prefer the absolute least amount of cables for connecting my sound bar to the tv.  Can anyone recommend the easiet/cleanest sound bar option that I can connect to the rest of my system.  Looking to mount it on the wall right under the TV.thanks for your help.

Set-Up: Panasonic GZ1000, Sonos Arc, Arcana, PS5, Nintendo Switch, Sony Blu-Ray UBP-700 I recently (and frankly, stupidly) bought an Arcana to pass through audio to my Sonos Arc in an effort to get full access to DTS capabilities. I was originally using a HDMI splitter for blu-ray, PS5 and Nintendo. But the Arcana didn’t like that. So now I have PS5 and Nintendo going straight to TV and Blu-ray passing through Arcana. (Bye-bye PS5 DTS) One of the benefits (loosely termed) of the Arcana is that it can relay TV sound through the port back to the Sonos. This worked in theory…but not consistently. Sometimes no audio. Sometimes only worked once i loaded up native Netflix app. If I go straight to PS5, no audio. But if I reset TV, load up Netflix, then switch to PS5 channel, I get audio. Clearly a handshake issue between the TV and the Sonos through the Arcana.  Essentially meaning I had to remove TV audio from the situation completely, and now I have TV audio going straight to the Sonos and

Hi, I recently finished my basement and it’s a little odd shaped but mostly rectangular. I have my tv and Arc + subwoofer installed and I can’t decide the best location for the speakers so I can run outlets for them. Which option seems better, option A or option B. Both options will be close to the ceiling away from the little kids, hence why I didn’t consider the stands.  

Hi Allwondering if anybody else has the same issue with the Feintech VAX04101A? i have just got the full Arc HT setup and from the off included the VAX04101A as my 2017 LG OLED cannot support Dolby True HD. It works great in that I get full Atmos, however I cannot get auto switching if I puts to work. I have a ATV 4K and Sky Q currently and even though I have the remote to switch inputs on the VAX04101A, it’s a little bit annoying.  Has anybody else managed to get auto switching to work when turning on different I put devices?the Manual does say it may not work as expected, but I feel like it should be able to do this if all devices have CEC enabled?!Thanks All!

Hi all,New owner of Sonos Beam Gen 2 and loving it.  However I have a small problem and would like suggestions on the best way to solve it.I have a Media Player connected via HDMI to my Sony X90J TV and the Sonos via the eARC Port.  And, all works just fine.My problem is that selecting eARC for an output on the TV negates the digial (toslink) output on the TV meaning I now have no where to connect my headphones.So what is the solution, without costing an arm and a leg.  Looked at the Orei HDA-912 but that does not output via the digital or analog outputs with passthrough selected. HDA-927 looks like it might be OK so I don’t have to enable eARC on the TV.  But the equivalent FeinTech VAX01202 suggests it does not work with Sonos.Any other solutions greatly appreciated.TIA 

After some opinions.  I currently have lounge set up with Beam gen 1 - sub gen 2 - 2x One SL’s for rears.  I have been gifted 2 x sonance ceiling speakers.  I will buy the amp to drive these but not sure where to go with it.    Shall a bond the amp to the beam and use the ceiling speakers as rears or lose the beam and use the amp and ceilings as fronts then bond the  sub and one SLs as rears creating a 4.1 system with phantom front.          

Is there an easy way to do it without having to terminate Apple Music app and Sonos app, then restart music stream from Sonos app? Otherwise Sonos app always displays “playing through Airplay”. iPhone doesn’t allow 2 audio streams, so I cannot Airplay music to Sonos and eg watch YT on built in speakers. Stating music on Sonos app is slow and buggy, so it would be great if there was an easy way to switch the streams quickly 

For posterity and FYI.  About 5 years ago I did a Wyred4sound upgrade on a ZP90.  One of the concerns from posters was impacts on reliability.  5 years later that ZP 90 is still in service, now as a ROON endpoint.  Wyred4Sound does upgrades on Zone Players and Ports. 

Bonjour tous le monde je ne sais pas si ça vous arrive mais j ai constaté hier que le son de ma télévision fonctionne en même tps que sur ma barre de son  beam , ça fait de la echo … si cela vous est déjà arrivé ? Qu avez vous fait pour l arrêter ?

Hi,We have just purchased a home, which was left with 5 passive wired speakers (rears in ceiling, 3 on wall at the front). This is in a basement room, approximately 4x4 metres, where we have installed our TV.We are keen for Sonos sound in that room (other speakers are upstairs).Wondering about pros/cons of the following (open to other options as well!): 1) Utilise all existing wired speakers by purchasing a home theatre receiver/amp/AVR, and connecting to Sonos via a Port.  2) Buy a Beam (Arc expensive and probably overkill for us / this space) to replace the 3 x front speakers, and an Amp to power the rear in-ceiling speakers. I am leaning towards option # 2, but appreciate any opinions or anything I haven't considered. Many thanks in advance!

Why has my Sonos Port stopped playing Magic Radio Auckland 100.6 FM .. all the other Magic Stations in NZ seem to work ok through it.

I have a gofanco PRO-Coaxext that previously connected my Apple TV from the media cabinet, over coax, to the TV location. There is a receiver and a transmitter. It worked great for Apple TV but when using the hdmi over coax for my Sonos amo I am receiving a “hdmi arc not detected” message. Is it possible for me to transmit the signal from tv to amp over coax? 

Hi, I have a pair of Play:1's in my kitchen, configured as a stereo pair. Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it). I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired. Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054. Thanks.

Hi everyone, I am about to buy a new Sonos Soundbar for my entertainment system. Which model can I go for?

New Beam gen2 with Sony TV. If I use eARC settings, sound passed shows as LPCM (5.1 multichannel), but the volume is way too low, and there is no surround sound. If I set TV to just ARC, then I get Dolby Digital Plus. Sound volume is louder and actually get surround sound. Am about ready to return beam and get a different soundbar. 

Is there abest setting for volume limit,tremble,bass,surround audio,tv level,mini sub,height audio,tv snyc,audio level any help would be appreciated

It is impossible to use Alexa on the Sonos One because the Alexa voice volume is linked to the general volume of the device. If you listen to music at 50% volume, Alexa will answer you by shouting (the neighbors will hear it too). If you listen to music at 10% volume, Alexa will answer so softly that you must lean your ear against your Sonos to hear it.The problem is so evident that I had to buy two Amazon Echoes to use Alexa in the same rooms where I already have Sonos Ones. Yet, even though hundreds of people before me have already raised it, Sonos doesn't give a damn and, for years, has continued to sell Sonos Ones at a higher price because of their supposed Alexa compatibility.

Hi I am looking to buy the sonos outdoor speakers with the amp. The 2 architectural speakers and amp come to $1,578. Best buy seems to sell their version of these - Sonance - MAG Series 2.0-Ch. Outdoor Streaming Music System Powered By Sonos® -  Does anyone know what the difference between these are?Does it matter? thanks

My Sonos Play:1 speakers worked fine for years, now they won’t talk to my router. I have reset everything and started again from scratch to no avail.Play:1 speakers work fine when plugged in to router with Ethernet cable, and they are definitely being picked up by my phone when trying to set up, they simply won’t work on my wifi any longer. The router is a good D-Link system, couple of years old, and all other internet in the house works fine.Not sure what to try next!!

Bonjour,J'ai une sonos five et je cherche à avoir le son de ma platine vinyle dessus.La platine n'est pas amplifiée donc j'aimerais passer par mon ampli et sortir sur l'enceinte. Pensez vous que la sortie casque Jack de l'ampli connecté a la prise Jack de l'enceinte fonctionnera? Aujourd'hui je sors le son de la platine sur une enceinte filaire.Merci.Rémi