Avid Contributor I

One speaker from stereo pair stops working

176 replies
73559 views

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

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Jeff S

Retired Sonos Staff

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

Hi there,

Thanks for sending in the report. There's some wireless interference showing up in your report which is likely the reason for the audio issues you're having. Please start by changing the wireless channel your Sonos system is using.

It may also help to take a look around your Sonos units for any third party electronics which could be causing interference. Try moving any devices you find away from your speakers and see if that helps.

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Stanley_4

Grand Maestro

You could try setting a static/reserved IP address for your all Sonos gear using your router's DHCP page, that stops many odd things from happening.

D

dgerson76

Contributor I

Same issue here- however one of my pair is wired. both are Play:5, gen1.

The wired unit is the one that stops playing. So i swapped them- guess what- the wired one again stops playing! This has to be software related. So far each time i write into Sonos the answer is 'we detected wireless interference" which is nonsense, because the units are fairly isolated. Also, its the Wired unit that stops! How can it be wireless related???
The units still show online in the app, and have IPs.

I;ve had this setup for over 5 years, and this is the most problematic thing that has come up.

P

Petros

Lyricist III

I’m going to add a “me too” to this thread.
I’ve already given them static ip addresses. Every week or two the RH speaker does not play as described by previous users.
A bit tedious to take time to re-pair.

Jeff S

Retired Sonos Staff

Hi folks,

The majority of the time when one speaker in a stereo pair stops playing it is due to a wireless communication error between the sides of the pair. Please submit a diagnostic report after this happens, then reply here with the confirmation number.

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P

Petros

Lyricist III

Ok, thanks. My report is 714549676. It’s true my new router is not making me happy as well. It’s possible the issue could be connected. Looking forward to further advice.

Jeff S

Retired Sonos Staff

Ok, thanks. My report is 714549676. It’s true my new router is not making me happy as well. It’s possible the issue could be connected. Looking forward to further advice.

Thanks for sending in the report. It looks like you have a couple wireless access points in your home. The access points are running on different wrieless channels. This can make it hard for your Sonos speakers to stay connected and in communication with each other. Also, it seems as if the signal strength is very low on some of your speakers. This could be due to range, or interference from nearby networks running on the same wireless channel.

I'd recommend getting all of your access points on the same wireless channel. Channel 6 seems to be the best in your area. Try that out and let me know how it goes.

Help others find useful content by clicking the like button and selecting the best answer to your question.

P

Petros

Lyricist III

I’ll have a look at that. Thanks.

J

jepmc123

Lyricist I

This is happening to me as well.
My report is 204777147, thank you for your help.

P

Petros

Lyricist III

Thank you Stanley for the suggestion and apologies for the tardy response. The static address for each speaker has solved the problem. I think when the router signal is a bit weak where the speakers are located, a static IP address for each speaker (and other devices) makers all the difference.

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