Fix & Optimize

Very strange configuration issue that I imagine others have encountered before. We have an old Ben Q non-wifi, non-bluetooth projector hard connected to an AppleTV.  AppleTV connects remotely to two Sonos Era 100 speakers, configured in AppleTV settings. With Disney+, Amazon Prime, Netflix and Youtube, sound plays perfectly through the Era 100s and the experience is great. We also subscribe to an IPTV service and use the app (Smarters) they recommend which is available through Apple App Store. With Smarters, and other App Store apps for IPTV playing that we have tried, sound will play only through the projector’s speakers -- which is a terrible experience. I see no settings in any IPTV app to force/release audio through the projector speakers, and I see no setting on AppleTV that fixes this problem. So far this affects only IPTV apps -- we’ve experimented with a few now experienced the same issue with others, too.  Anyone else experience this? Is there an IPTV app (free or paid) for wh

I use Pocket Casts and BBC Sounds to log podcast series or episodes to listen to and then play them via the API in the Sonos app (iPad/iPhone). Since the major update earlier in the year both these integrations stopped showing the playing or played status of podcast episodes making it a much worse experience electing the next available episode to listen to or continue listening to.I’ve been in touch with Pocket Casts a month or two back and they are aware of the issue which they claim is entirely Sonos’ making - I am sure this is correct.Is it possible to get an update on this?Do Sonos intend to fix this or should we assume this rather large “Ha ha F U podcast listeners using BBC Sounds and Pocket Casts (I don’t know about other services but assume they may be impacted) keep guessing we ain’t going to fix it for ya”?Many thanks fellow Sonos investors

In the iPhone app I can't find the slide to set the synchronisation of speech with the lip while in the iPad app there is, is it a bug of the iPhone app?

My Napster connection as failed! I’ve tried rebooting the system, I have deleted Napster from the system now I can’t reconnect to Napster keeps telling me to check my internet connection!my system is playing all of my Apple Music so I’m not sure it’s my internet!!!any help ??? 

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.  

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

As you might have read elsewhere, neither Pocket Cast nor TuneIn can play podcasts produced by Slate and NPR (and probably others) through the S1 controller -- “unable to play - connection was lost” error messages. I’ve had conversations with the very nice Pocket Cast folks, even though I added that I wouldn’t be re-subscribing when my current year ran out, but nothing we tried worked. Those seem to be my only podcast-streaming options for these particular shows. And, unfortunately, I can't update my system to accommodate S2 for now.Maybe you know a secret…?

My beam is no longer connected to my TV - it happend just out of now where. I restarted/connected everything again, I have a samsung tv - what do I need to do? Thanks for any help!!

My sub gen 3 is showing as connected to my Beam and 2 x Era 300...but no sound. I've unplugged, plug back in - no joy. Done a factory reset and added back in, twice, still no joy. I'm fresh out of ideas. Any further suggestions welcome...

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

Recently updated iPad to iOS 18 now although Global Player is showing on Music Services it will not play any music. In addition can’t add the new Rayo App it just tells me that I am not connected to the internet. I know the system is works as I can play music from Spotify and from BBC Sounds.

When I open the Sonos app, I am getting an error message that says “unable to load Content”. How do I fix this?

Hi Our setup is probs a bit older, we have several Play 1’s, Playbar, Play 3, Beam etc - we also have Sonos Boost on the network.I want to take 2 x Play 1’ to a house for the weekend. The house does not have sonos. So Can i take two speakers temporarily and use on their wifi, but log into my accounts with my streaming services?I’ve searched Google but the rental topics are not relevant for my needs.How wouild I do that, and do I need the Boost? Is there a process? Thanks

Interesting issue. Since the new app cant add music library from hdd attached to an asus router whilst using the android app.I keep getting permission denied messages (possibly because sonos seems to insist you type all details in and won't accept pasting) or it accepts the shared path and login id /password but then just hangs on the add share screen.The shared path is //router name/MusicUnder Music there are subfolders for each band.If I select one band and add it, hey presto that bands albums/tracks are all added and play fine.However if the band name has a space in the name  the add option hangs and nothing is addede.g. //router name/Music/Led ZeppelinIt therefore appoears that Sonos cannot cope with the subfolders having a space in the name at that level and that is stopping the addition of the whole library.If I try and add the library from a PC using the windows app I get a message that the location of the share has moved. This is complete nonsense and poor error reporting by So

I’ve seen quite a few comments from fellow Sonos users having this issue where Napster is the primary streaming service on their Sonos and it no longer works, but I’ve not seen any suggestions to resolve this from Sonos on the forum.   This is the error message below that I’m getting. Since the large update on Sonos the app has been pretty dire.  

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.Android app seems to recognise music library but says something went wrong when trying to find or play anything.IOS app doesn’t even recognise music library at all.Path to music library is same on all apps.Andy ideas what’s going on?   

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

Once my new Roon Music Server arrives I will begin phasing out Sonos forever, by replacing my flakey Sonos speakers with hardware that does NOT impose inscrutable proprietary constraints, thereby creating a horrible user experience. Goodbye Sonos. See you in joyless non-musical hell. 

My Sonos app is no longer displaying any of my sonos products. Can someone tell me how to get them back? When I search for new product via the app they are not recognised. They were previously recognised on the app.

Can someone help- 🙏 if I’m listening to a playlist in my home theatre room and switch source to TV i can’t find a way to revert back to my previous play list- it’s gone  was previously able to do this before the new app launch but can’t do this now is this a problem with my system set up or an issue with the new app it’s driving me totally nuts 

I have a sony str dh590 receiver hooked up to two wharfdale evo 4.3s and am trying to bring it into my system via the sonos port. I bought a pearl digital optical cable but it doesn't connect to the digital out on the sonos. What cable do I need? ( i got the port second hand and the only cable in there was the rca cables)

I have a sub that continually stop working, looks like it is not connected to power - but it is.I noticed if I disconnect it for couple hours/night and connect it in the morning it starts working and join the system - all good for some time. Than it happen again and again. Disconnecting it for 10-15 min does not help it acts like it is dead (does not blink the led). Each time I want to watch the movie or listen to music this guy is off it is terribly frustrating. I already change power connector to something like this: Honeywell Surge Protector/Spike Guard/power Extension/Power Strip, Master 12000Amp,1.5 Mtr Cord.But it did not make any difference :(