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evanto
Contributor I
September 22, 2024
Answered

Group volume issues

  • September 22, 2024
  • 2 replies
  • 143 views

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.


Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

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Best answer by Schlumpf

@evanto 

Sounds like your devices are weak on wifi connection. 
I suggest you send a diagnostic after that happened and call Sonos support. Tell them the diag confirmation number and they can take a look at the diag information. 

2 replies

Schlumpf
SchlumpfAnswer
Virtuoso
September 22, 2024

@evanto 

Sounds like your devices are weak on wifi connection. 
I suggest you send a diagnostic after that happened and call Sonos support. Tell them the diag confirmation number and they can take a look at the diag information. 

Ralf
    MoPac
    MoPac
    Headliner III
    September 23, 2024

     Check SNR from the app.  Gear - device under Your System - Network.  Best to have a SNR of 45 dB or more.

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