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Contributor I
Sep 22, 2024 9:34 PM UTC
Answered

Group volume issues

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.


Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

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Schlumpf
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Virtuoso
Sep 22, 2024 9:43 PM UTC

@evanto 

Sounds like your devices are weak on wifi connection. 
I suggest you send a diagnostic after that happened and call Sonos support. Tell them the diag confirmation number and they can take a look at the diag information. 

Ralf

2 replies

Schlumpf
SchlumpfAnswer
Virtuoso
Sep 22, 2024 9:43 PM UTC

@evanto 

Sounds like your devices are weak on wifi connection. 
I suggest you send a diagnostic after that happened and call Sonos support. Tell them the diag confirmation number and they can take a look at the diag information. 

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Ralf
MoPac
Headliner III
Sep 23, 2024 12:58 AM UTC

 Check SNR from the app.  Gear - device under Your System - Network.  Best to have a SNR of 45 dB or more.

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