Bi-Weekly Updates

Hopefully, they’ve found some issues during testing (yup - they may be doing testing now!) and held it back, rather than anything more sinister. 

Agreed; a revised date and explanation would be helpful and show good intent on Sonos’ part. How about it, Sonos? 

I think it was a brave message to announce the „every 2 weeks“ rhythm. And imo that is an info for users to get an impression of how things will go on and Sonos plans. But for me it’s NOT a promise that everything will go on strictly fitting the 14 day period. And of course they have to work and manage things quite hard enough. So extra communication of each thing about a delay imo would be difficult and also not helpful. Patience is the best thing that can help. 
…just my two cents

Apple App Store has 14 updates since 7th May, today its 107 days since initial release of 80.x, on average an update every 7.64 days 😀

Hi @PeteG101 

Thanks for your post!

The update that was due this Tuesday was intentionally delayed, though I do not have details about why. We do still aim for fortnightly updates, but we’d rather delay if we find any issues than release regardless.

That update will now (hopefully) come next Tuesday, and the next update 2 weeks after that - and that one should be fairly significant, with some missing features returning.

We work as fast as we can in getting these updates to you, and put all available resources into them, but on occasion, we may need to delay. We thank you for your patience in this matter.

@Corry P 

Please could you feedback to the relevant people that proactive communications on the release of updates would be better than reactive ones (assuming that they want to rebuild trust).

In my opinion you should have been able to share the update above as soon as the decision was made to delay and not have to wait for the question to be asked.

 @Corry P - it would be really nice if you told us this kind of thing when it happened and not leave us hanging in limbo.

However openly or not this acknowledged, I’m sure you’ve all recognised the damage done to the Sonos brand by this issue.

But - we’d start to feel more like valued customers if  the Sonos organisation treated us with a bit more respect. Without us, there is no Sonos.

it’s true some much needed humble pie has been eaten by the CEO in recent weeks, which was welcome.

Let’s try and get over this period and restore confidence by being a little more proactive.

Yes, announcements of delays will get some peoples backs up and generate a lot of noise in the user community, but at least we’d know what’s happening.

At the moment, it almost feels like the embarrassment has to reach fever pitch before someone feels they have no alternative but to make a statement.

This has to change.

Hi @Gaham 

Yes - I have passed your feedback on. Thanks!

Thanks @Corry P